No tracks are available for streaming

[lala888]

Hi,

I just upgraded to a spotify premium account, but I cannot stream anything to my mobile phone (a MytouchQ 4G).  I find music but all tracks are grayed out, and I get a 'This track is not available" message when I click anything. My phone is online.

Thanks,

lala888

[licenced]

Hi there,

you get that message when your phone thinks you do not have a Premium account. Try logging out and back in a couple of times to see if that makes it wake up and realise you upgraded. If not, log out, restart the phone, then log back in. Hopefully that sorts it.

[lala888]

Thanks! I am trying a restart now. However, I did just notice a message at the bottom of my screen that says 'spotify is offline.' In settings, the 'offline mode' is turned off, and the rest of my phone is connected via 4G. Do you know why the app might still be offline?

[licenced]

Ah that would explain it - you do need to be online. Try the restart to see if that helps. Also any chance you could try wifi?

[lala888]

Restart did not help. I tried changing my password, as I saw recommended in another forum, and, get this: my spotify password for this website was different than my password for the app on my phone. Huh? So, I tried changing my password (from this site), and now I am unable to log into the app with the new password. I unistalled and reinstalled the app. No luck. 

[lala888]

PS, my phone itself is online. Other online apps are connecting fine, it's just Spotify that says it's offline.

[davillan]

I'm having all the same issues you're having.  I also just upgraded to premium account and it says so when I check my account from the spotify website but on the application everything is as if I'm not a premium member.  Also having the same login issue. Something must be going on on their end.

[licenced]

Yeah, the last three threads created are all this issue so I think you may be right. Hopefully it will sort itself out soon

[Goodman]

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@davillan wrote:

I'm having all the same issues you're having.  I also just upgraded to premium account and it says so when I check my account from the spotify website but on the application everything is as if I'm not a premium member.  Also having the same login issue. Something must be going on on their end.

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Since you just upgraded, please also feel free to contact Customer Support so they can check that your account is working fine:

http://www.spotify.com/about-us/contact/

[gs9271]

I'm having all the same issues you're having, bat i already have a premium account for about a year. All may songs in my playlists is grey. It works fine to search for song online for example "Ride on time" but the songs is also grey.  I have logged out many times, tried to restart my phone (Samsungs Galaxy GT-I9300), tried to uninstall Spotify and install it again version 0.5.1.15.g81977995 but the problem remains.

It works fine then I use my laptop. I have checked so i am not inlogged in any computer when i try to use spotify in mu phone.

This problem havde been for over a week

[Goodman]

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@gs9271 wrote:

I'm having all the same issues you're having, bat i already have a premium account for about a year. All may songs in my playlists is grey. It works fine to search for song online for example "Ride on time" but the songs is also grey.  I have logged out many times, tried to restart my phone (Samsungs Galaxy GT-I9300), tried to uninstall Spotify and install it again version 0.5.1.15.g81977995 but the problem remains.

It works fine then I use my laptop. I have checked so i am not inlogged in any computer when i try to use spotify in mu phone.

This problem havde been for over a week

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Can you please go here and follow all the steps, then create a new topic for your issue?

[Goodman]

I'm closing this while the service status is not 100%. Please keep an eye on it and start a new topic later.