suddenly not possible to play playlists on my mobilphone any longer

[mikmak40]

Hi there could anybody please help ...4 days ago suddenly i could no longer play my playlists on my mobilephone ...actually now i can play 3 of them ...which appears to be downloaded on the phone ..but the rest of my lists i can suddenly one play one single track and then it stops playing the list...which it absolutely did not earlier...i tried contact spotify customer service but no useful reply from there

i dont know why this situation appears...problems with spotify device/service i think ...it is the same phone and i touched nothing to make this happen...

greetings michael nielsen

[Liam]

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@mikmak40 wrote:

Hi there could anybody please help ...4 days ago suddenly i could no longer play my playlists on my mobilephone ...actually now i can play 3 of them ...which appears to be downloaded on the phone ..but the rest of my lists i can suddenly one play one single track and then it stops playing the list...which it absolutely did not earlier...i tried contact spotify customer service but no useful reply from there

i dont know why this situation appears...problems with spotify device/service i think ...it is the same phone and i touched nothing to make this happen...

greetings michael nielsen

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Hi Michael 🙂

Any reason all that text was crossed out?

1. Uninstall and reinstall the app (that can fix loads of errors).

2. Delete: /sdcard/android/data/com.mobile.spotify.android.ui folder

3. Make sure you still have a premium account - did you just renew your subscription? There have been a large number of posts of new premium subscriptions not updating on mobile apps.

Thanks,

Liam