Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Nothing is loading anymore

Nothing is loading anymore

Plan

Premium

Country

Germany

Device

Doogee S-60

Operating System

Android 7.0

 

My Question or Issue

This problem occurred after reseting my phone.

In the Screenshots you can see my problem. I can login and open my favorited Playlists from the Home Screen but nothing plays and nothing loads. At the top of the Library picture you can see that it doesn´t show a profile picture, but I have one!

On my PC everything is normal, but on this phone nothing works.

photo_2021-05-19_22-50-37.jpg
photo_2021-05-19_22-50-33.jpg
photo_2021-05-19_22-50-39.jpg
Reply
1 Reply

Hey @sadprn, thanks for reaching out to the Community!

I see that you posted this yesterday, is everything working for you now?

If not, could you try a clean reinstall of the app following these steps

If that doesn't help, can you let me know if you're using any VPNs? 

Keep me posted on how everything goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts