Nothing will load when i connect to the internet

[LFITZ]

I have a premium account and have some play lists for ofline use, these work fine but when i connect spotify to the internet absolutly nothing will load! I have deleted and re installed spotify restarted my phone but nothing seems to help! What could be causing this??

[Maria_B]

Hey @LFITZ!

Welcome to the Spotify Community.

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps. 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let us know how you get on.

[antonjw]

I also have this issue. It occurs when I'm in an area of my house where the wifi signal is not strong enough to be useful on my phone.  So Spotify just sits there trying and trying to load its opening screen / Your Music, if you browse to that screen.

Instead, I think the app would be better if it did some checking as to the usefulness of the wifi connection; if the app's data transfer rate is very low, then it should revert back to the phone's cache to display the Your Music screen, and to load selected albums and playlists.

Otherwise the app is hardly usable on a slow wifi connection;  slow wifi being a common problem with small devices which have small wifi antennae, i.e. phones...