Offline Devices Broken

[ArcSyn]

Plan

Premium

Country

USA

Device

Android

Operating System

Multiple

My Question or Issue

Had to replace an android device after it took a swim in the ocean, however, the device was offline with downloaded playlists. Got a new device, but cannot download music for offline use because I'm now at my device limit. Is there any way to remove the broken device?

[Dian]

Hey @ArcSyn,

Thanks for posting in the Community.

After 30 days of no internet connectivity and the app not being started, the offline content will be automatically decoupled from the device that's broken. Afterwards you'll be able to download content to a new device.

Hope this clears things a bit.

Cheers!