Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Offline Music Deleted After Phone Restart

Offline Music Deleted After Phone Restart

Hey everyone!

I have been expirencing this issue where every time I restart my phone, all my offline music on Spotify needs to be redownloaded. I feel like this defeats the purpose of offline mode. 😕 I have a feeling it's a bug so I tried redownloading Spotify with no luck. In addition, some settings aren't being saved either. For instance the "Download Quality" keeps being set back to the default value. Is anyone else expirencing this issue?

Phone Information:
SCH-I535
CARBON-KK-NIGHTLY-20140410
Android 4.4.2
3.4.85-cyanogenmod-g2d0c101

Spotify Version:
1.0.0.82

, ,
) \___/ (
{ ( @)v(@ ) }
{ | ~~~ | }
{ / ^^^ \ }
___`m - m`______
The Midnight Owl
Reply
1 Reply

Have you tried removing Spotify, restarting the phone and then re-installing?

There is also an open bug about android offline issues:
http://community.spotify.com/t5/Bugs/Android-New-music-won-t-stay-downloaded-2/td-p/387428

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts