Offline mode not working

[Schanzation]

I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without internet turned on.

[Joe]

ave you downloaded some music to listen offline as described here?

[Schanzation]

Yes

[Joe]

Could you please post a screen capture showing the track list of one of your downloaded playlists/albums. Do you get any error message when you touch a song to play it?

[Schanzation]

No error message. Songs I have downloaded for offline mode just doesn't start. Been having this problem for a long time. I try find some alternative to spotify if I cant use it offline anymore 😕

https://imgur.com/a/5gVSS

[Joe]

Thanks for the images. I think the first thing to try is a clean reinstall of spotify, following all the steps here. Please let me know if it fixes the problem.

[Schanzation]

I tried this now. Didn't fix the problem, unfortunately 😕

[Joe]

There could be something strange with your account. Best thing will be to contact Spotify direct here and they should be able to check things from their end.