Old Playlists lost. Playlists of other user shown. New made playlists deleted again.

[Qoes]

Hey Guys,

I hope someone can help. Expecially from spotify staff.
First, Im using Spotify for almost 2 years and im pretty happy. It does not load sometimes and seems not to have any internet connection, but I am pretty sure you guys working on it.

But today something really strange happened:

1. I opened the app on android. I seemed normal
2. after one second a message appeared that im using 3 devices and that my downloaded music will be removed.
3. I had to login again.
4. I chose login with facebook
5. Im pretty pretty sure im only using my phone. I logged in here and there but i always log out. that was strange
6. So i thought maybe its a good idea to shut the app down with android. 
7. then the app was loading a long time with a black screen
8. After that ALL MY PLAYLISTS WERE GONE. But instead i had new one I never made or heard to. and never follewed them. I had never see this songs before.
   so maybe this got confused somehow with another user??
9. in my recent played list arent my playlists neither
10. that sucks really

What steps I´ve tried already:

I downloaded spotify for windows and my playlists seems still lost.

Im using Samsung Galaxy S5, Android 6.0.1

My Spotify account is Premium, App  version 8.0.0.805 armV7

The app version of Spotify you’re using:

Thank you for any help.

[Qoes]

Add:
The artist stayed the same.
only my playlists are replaced somehow.
I invested many many hours to make these 😞

[Joe · Accepted solution]

Hi. Are you sure you're in the right account? Try logging out then back in with your spotify username instead and see if that's any better.

[Qoes]

Hey!

Yes. Im logged in with my facebook account.
And i was logging in on desktop. same problem.

The artists I follow havent changed.

All playlists are from the same person. maybe my account changed somehow playlist with some one else?

[Qoes]

update!

I seem to share my recently listened to list!
There are songs i never heard. Some lists i listened to are not there...

AND MY PLAYLIST FROM YESTERDAY WERE DELETED AGAIN!

what the f.. is this?

[Joe · Accepted solution]

I suggest you use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

[Qoes]

Thanks for the advise!

Have a nice day 🙂

[Qoes]

 Hey I checked the form!
There is a point to restore old playlists!
Awesome! Thanks man.

Maybe my account got hacked and somebody was playing around. So I changed the password.