Payment

[Matheusklahn]

I got spotify premium, it said it would be R$1.99 first 3 months, but i paid R$11.00, why?

[Joaker74]

Either you missed the promotion deadling or misread it and it said 10.99. That's all I can think of. Try and find the promotion and see if the system messed up, spotify will refund you if your case is valid.

[Ambivalence]

Hello, can you please screenshot the offer you received on your email?

Thanks.

[Matheusklahn]

[Ambivalence]

In that case, please contact Spotify Support here - https://support.spotify.com/contact-spotify-support/

If Spotify hasn't resolved your issue and you receive an automated email, feel free to reply to the no-reply email.

[Daniel]

Rather than contact support let me escalate this thread to them so they can respond directly without you having to submit an extra form. Someone should be in contact via this thread in the next 48hrs

[Rorey]

Hey @Matheusklahn. Stafff here. Once you've filled out the contact form, can you post your case number here so we can get this looked into? 

[Matheusklahn]

Hi, i dont know my case number, because i didnt opened a case, i am a user from brazilian spotify, do you know how do i open a case? and thank you guys :3

[Rorey · Accepted solution]

You can open one at the following link.

http://www.spotify.com/about-us/contact/contact-spotify-support/?contact

[Matheusklahn]

Case # 03643677, my case number

[Pete]

Thanks @Matheusklahn

I can confirm your case is with the right team. They'll reach out to you shortly with an update.