Playback Constantly Mutes

[user-removed]

Hi all,

I am having a problem with playback on my Android device. It started late last week but corrected itself pretty quickly so I thought nothing of it, but today it's back and makes my phone completely unusable for listening to my music.

I have tried 3 pairs of heaphones (1 pair of noise cancelling and two regular ear buds) and external speakers. They all do the same thing. The system speaker and blue tooth connections (as used in my car) work fine. It's only if I'm using the headphone jack.

I have rebooted my phone several times, killed the Spotify app and tried clearing any and all cache/memory/whatever. I don't think there have been any updates to Spotify since it was last working reliably. The only thing I have not tried yet is a different phone, but that's not really an option here. Besides, I think it's a software bug because playback in any other app is fine.

Anyway, onto that template thingy:

Description

Basically what happens is I plug in my headphones, start Spotify and start a track (normally just shuffle). The music appears to be playing but there is no sound. If I go back to my home screen, the sound starts. If I turn the screen off, pull down my notification drawer, or basically interact with the phone in any way, the sound mutes (but appears to still be playing). The sound even mutes if I go back into spotify. The only time I get playback is if I'm on the home screen and am doing nothing with the phone. This doesn't work for very long because as soon as the screen turns off, Spotify stops. WiFi is off, all the songs I am trying to listen to have been downloaded to my device.

What are the steps you took to get to the error/issue?

Open Spotify on Android.

Play anything with headphones plugged in.

Try an use the phone or turn the screen off.

What I expected to happen

Music audibly plays regardless of whether or not my screen is on or whatever else I'm doing with my phone.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Samsung Galaxy S3 GT-I9300

Device’s Operating System

4.4.2 

What type of account do you have?

Premium

Space left on your device

23GB

Space left on your SD card (if applicable)

N/A

Space left on your External SD card (if applicable)

N/A

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

CyanogenMod 11.0

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

N/A

If you said "No", when does the issue not occur?

N/A

My mobile Spotify version

1.0.1.984

My desktop Spotify version (if applicable)

No idea, I'm not at home but I did update it less than a week ago.

My mobile provider and country

Optus, Australia

My username

modern69messiah

Do you have a Spotify (non-Facebook) login?

No

Are you logging in with Facebook or with your Spotify login details?

Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?

No, but I can probably video it.