Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55785 Views
  • 68 replies
  • 25 likes
  • 55785 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27836 Views
  • 5 replies
  • 0 likes
  • 27836 Views
  • 5 replies
  • 0 likes

The Worst App in the World EVER

This must be the worst music app in android right now. It locks app constantly when skipping tracks, independent of the connection or whether the music is stored on the device. It is really frustrating to use it and even more frustrating to know you ...

  • Regular
  • This must be the worst music app in android right now. It locks app constantly when skipping tracks, independent of the connection or whether the music is stored on the device. It is really frustra...
  • toneg2002
  • Newbie
  • 2633 Views
  • 12 replies
  • 5 likes
  • 2633 Views
  • 12 replies
  • 5 likes

Downloaded non-Spotify tracks gone after most recent update

With the most recent update, which apparently necessitated downloading an entire new version of the Spotify app from the Play Store, the 500ish tracks I had downloaded under the previous version are now showing as unavailable and cannot be played. No...

  • Newbie
  • With the most recent update, which apparently necessitated downloading an entire new version of the Spotify app from the Play Store, the 500ish tracks I had downloaded under the previous version are ...
  • RolandVoss
  • Casual Listener
  • 501 Views
  • 4 replies
  • 0 likes
  • 501 Views
  • 4 replies
  • 0 likes

Version of spotify no longer supported after Galaxy s3 firmware update

Description Download and updated Galaxy s3 firmware this morning and can no longer open spotify. Message displays "You need to update spotify, This version of Spotify is no longer supported. Please go to google play and install the new version. I uni...

  • Newbie
  • Description Download and updated Galaxy s3 firmware this morning and can no longer open spotify. Message displays "You need to update spotify, This version of Spotify is no longer supported. Please...
  • Peter__
  • Community Legend
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Android 4.2 not working. Please help!

All of a sudden I have a major problem.My phone boots up fine and ends up at the lock screen. When I swipe to unlock all I get is the screen flashing alternate blue and black - no keys work - all I can do is take out the battery and start again! I ha...

  • Newbie
  • All of a sudden I have a major problem. My phone boots up fine and ends up at the lock screen. When I swipe to unlock all I get is the screen flashing alternate blue and black - no keys work - all I...
  • thetruetc
  • Newbie
  • 1023 Views
  • 2 replies
  • 0 likes
  • 1023 Views
  • 2 replies
  • 0 likes

Wont work while having internet connection.

Hi, today when I started spotify on my phone (samsung galaxy S4) it just froze. I couldnt do anything. So i tried a couple of thngs to make it work and after a few minutes i figured out that I could play my downloaded playlist only if I had no intern...

  • Newbie
  • Hi, today when I started spotify on my phone (samsung galaxy S4) it just froze. I couldnt do anything. So i tried a couple of thngs to make it work and after a few minutes i figured out that I could ...
  • kbrooksc
  • Community Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

the last spotify upgrade not work un my android MIUI & phone Xiaomi MI2S

Today, 28 may, after the last Spotify upgrade from play Google, it's impossible login from Spotify because the app not access to wifi or cellular data. The other app works fine. My phone is Xiaomi MI2s with miui 4.5.23. anyone have any idea ?

  • Newbie
  • Today, 28 may, after the last Spotify upgrade from play Google, it's impossible login from Spotify because the app not access to wifi or cellular data. The other app works fine. My phone is Xiaomi ...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Why has downloaded albums list changed?

In the past, when I went to my albums and limited it to "offline content only", it only showed albums in which I had downloaded all songs. As of this weekend, it showed any albums on which I had downloaded even one song. (For example, if I had a song...

  • Music Fan
  • In the past, when I went to my albums and limited it to "offline content only", it only showed albums in which I had downloaded all songs.   As of this weekend, it showed any albums on which...
  • Peter__
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

How do I store songs on my SD-card?

Why does it have to be so FµCKING difficult to just put an option on the app so that I can chose where to install my music? I have a 128 GB SD-card, Galaxy S5.

  • Roadie
  • Why does it have to be so FµCKING difficult to just put an option on the app so that I can chose where to install my music? I have a 128 GB SD-card, Galaxy S5.
  • SpiderByte
  • Roadie
  • 886 Views
  • 2 replies
  • 0 likes
  • 886 Views
  • 2 replies
  • 0 likes

Won't sync local files

hiya, i'm a premium member like most of us (duh) I connect to my router wifi (the same internet my computer is connected to) I can see my phone in the devices, the problem is it says like its syncing but my phone keeps appearing and dissappearing fro...

  • Visitor
  • hiya, i'm a premium member like most of us (duh)   I connect to my router wifi (the same internet my computer is connected to) I can see my phone in the devices, the problem is it says lik...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Solved!! May 27 new version - can't move bass boost control

No matter if flat or whatever setting, bass boost is set too high and I can't move it. Control appears to stay disabled and grayed out when equalizer is turned on. This was not a problem until I got new build. GS3 I9300 with Android 4.2.2 Is there a ...

  • Roadie
  • No matter if flat or whatever setting, bass boost is set too high and I can't move it. Control appears to stay disabled and grayed out when equalizer is turned on. This was not a problem until I got ...
  • Baroninkjet
  • Roadie
  • 1958 Views
  • 1 replies
  • 0 likes
  • 1958 Views
  • 1 replies
  • 0 likes

Important Notice to Our Users

We’ve become aware of some unauthorized access to our systems and internal company data and we wanted to let you know the steps we’re taking in response. As soon as we were aware of this issue we immediately launched an investigation. Information sec...

  • Spotify
  • Spotify
  • We’ve become aware of some unauthorized access to our systems and internal company data and we wanted to let you know the steps we’re taking in response. As soon as we were aware of this issue we imm...
  • 2336 Views
  • 0 replies
  • 1 likes
  • 2336 Views
  • 0 replies
  • 1 likes

Songs skip after few seconds to next on hTC One

When playing spotify in offline mode it starts forwarding to the next song after few seconds and then again to the next etc. It is then hard to even turn off the app. Restarting the phone does not help. Also reinstalling the app did not work. What to...

  • Newbie
  • When playing spotify in offline mode it starts forwarding to the next song after few seconds and then again to the next etc. It is then hard to even turn off the app. Restarting the phone does not he...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Download all playlists at once

Hi. I have a lot of playlists and some of them have hundreds of songs. I have bought a 128 GB SD-card for my smarphone and would like to download all the playlists at once instead of one at a time. Is there a function to do this? Or do I have to pres...

  • Roadie
  • Hi. I have a lot of playlists and some of them have hundreds of songs. I have bought a 128 GB SD-card for my smarphone and would like to download all the playlists at once instead of one at a time. I...
  • SpiderByte
  • Roadie
  • 2092 Views
  • 4 replies
  • 0 likes
  • 2092 Views
  • 4 replies
  • 0 likes

Song pauses and playlists turn to "Loading" -> App crashes

Ever since Spotify switched to "My Music", I am unable to go back to the playlist or My Music view or the currently playing song stops playing and all of my playlists switch from their names to "Loading" for a long time. Eventually they either reload...

  • Casual Listener
  • Ever since Spotify switched to "My Music",  I am unable to go back to the playlist or My Music view or the currently playing song stops playing and all of my playlists switch from their names to...
  • danielranson
  • Music Fan
  • 1285 Views
  • 15 replies
  • 1 likes
  • 1285 Views
  • 15 replies
  • 1 likes

Spotify Connect re-buffering

I am playing from Android to Yamaha receiver via Spotify Connect. 90% of time, song will start playing and then cut out (re-buffer?) a couple of seconds into it. After that, it plays fine. Anyone else experiencing this? Is there a solution? p.s. Is t...

  • Roadie
  • I am playing from Android to Yamaha receiver via Spotify Connect. 90% of time, song will start playing and then cut out (re-buffer?)  a couple of seconds into it. After that, it plays fine. &n...
  • user-removed
  • Not applicable
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Samsung galaxy S3 mini spotify airplay

Hi, I have a samsung galaxy s3 mini and having some problems with spotify connect. I've got a sony SA-NS510 and can't play music from my mobile phone on that music box while my father with his Iphone can do it . I hope you have an answer for me.

  • Newbie
  • Hi, I have a samsung galaxy s3 mini and having some problems with spotify connect. I've got a sony SA-NS510 and can't play music from my mobile phone on that music box while my father with his Iphone...
  • Baroninkjet
  • Roadie
  • 1165 Views
  • 2 replies
  • 0 likes
  • 1165 Views
  • 2 replies
  • 0 likes

Save to "Your Music"

Is there a way to save a complete playlist on android to Your Music? On the PC i can drag & drop but how can i do it on Android?

  • Roadie
  • Is there a way to save a complete playlist on android to Your Music? On the PC i can drag & drop but how can i do it on Android?
  • PeterMuc
  • Roadie
  • 686 Views
  • 4 replies
  • 0 likes
  • 686 Views
  • 4 replies
  • 0 likes

Installing Older Versions

Is there any way to download and install older versions of the Android Spotify Client? I have been having persistent problems with bluetooth (reported elsewhere) and as a last ditch attempt would like to try some of the older versions - either to fin...

  • Regular
  • Is there any way to download and install older versions of the Android Spotify Client?    I have been having persistent problems with bluetooth (reported elsewhere) and as a last ditch ...
  • admay
  • Regular
  • 1181 Views
  • 2 replies
  • 0 likes
  • 1181 Views
  • 2 replies
  • 0 likes

Sync storage on Android

Hello there. I hope someone can assist me. I got a Sony Xperia Z2 and i only got 16 GB internal memory (12 Available). My synchronized playlist which contains 2516 songs takes up around 7GB of storage in normal quality. How is it possible for me to s...

  • Casual Listener
  • Hello there.   I hope someone can assist me. I got a Sony Xperia Z2 and i only got 16 GB internal memory (12 Available). My synchronized playlist which contains 2516 songs takes up around ...
  • GruZet
  • Casual Listener
  • 867 Views
  • 2 replies
  • 0 likes
  • 867 Views
  • 2 replies
  • 0 likes

Spotify startet automatisch und weist auf fehlende SD-Karte hin (Android 4.4.2)

Halloseit dem letzten Update startet Spotify automatisch bei Systemstart und weist auf fehlende SD-Karte hin. Eine SD-Karte war von Anfang an vorhanden und Autostart möchte ich nicht. Kann mir bitte jemand helfen?Grüße,Amarok

  • Casual Listener
  • Hallo seit dem letzten Update startet Spotify automatisch bei Systemstart und weist auf fehlende SD-Karte hin. Eine SD-Karte war von Anfang an vorhanden und Autostart möchte ich nicht. Kann mir bitt...
  • Amarok
  • Casual Listener
  • 1988 Views
  • 6 replies
  • 0 likes
  • 1988 Views
  • 6 replies
  • 0 likes