Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66456 Views
  • 68 replies
  • 26 likes
  • 66456 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28868 Views
  • 5 replies
  • 0 likes
  • 28868 Views
  • 5 replies
  • 0 likes

No offline songs after update

(sorry for my bad english, I'm french) I'm a new user of spotify (I'm premium). I used deezer before. The problem : I just opened the android app. It said : "this version of spotify is not up to date please update" so I did (in the playstore) And the...

  • Regular
  • (sorry for my bad english, I'm french)   I'm a new user of spotify (I'm premium). I used deezer before.   The problem : I just opened the android app. It said : "this version of spo...
  • tommartin7
  • Newbie
  • 1563 Views
  • 4 replies
  • 2 likes
  • 1563 Views
  • 4 replies
  • 2 likes

Offline Data to External SD

Dear Community! I am new to Spotify and this is my first premium month. First I want to tell that it is amazing!Unfortunatelly the new version saves the offline music to internal SD which is only 2GB. I tried clear cache, reinstall, upgrade from olde...

  • Casual Listener
  • Dear Community! I am new to Spotify and this is my first premium month. First I want to tell that it is amazing! Unfortunatelly the new version saves the offline music to internal SD which is only...
  • mllbp
  • Casual Listener
  • 459 Views
  • 4 replies
  • 0 likes
  • 459 Views
  • 4 replies
  • 0 likes

Samsung Galaxy Ace, fix it?

Hello. So since the latest update, my Samsung galaxy ace is not compatible any longer. Because whenever i try to start Spotify it says i have to Download an update, and when i proceed to try and update it, It says Your Device is not compatible with t...

  • Casual Listener
  • Hello.   So since the latest update, my Samsung galaxy ace is not compatible any longer. Because whenever i try to start Spotify it says i have to Download an update, and when i proceed to...
  • Daniel
  • Community Legend
  • 1356 Views
  • 3 replies
  • 1 likes
  • 1356 Views
  • 3 replies
  • 1 likes

Solved!! Want to save my music NOT on my SD card

After i had to install Spotify again i wanted to download my playlist again, but i noticed that Spotify said, there isnt enough space to download the playlist, so i checked where it is saving the playlist: it saves it on my SD card (there is only 1,2...

  • Casual Listener
  • After i had to install Spotify again i wanted to download my playlist again, but i noticed that Spotify said, there isnt enough space to download the playlist, so i checked where it is saving the pla...
  • Daniel
  • Community Legend
  • 1042 Views
  • 1 replies
  • 0 likes
  • 1042 Views
  • 1 replies
  • 0 likes

Preview not available when sharing in Google Plus

I can't share in Google Plus any of my playlists or single tracks using my android phone. It prompts a message stating that a preview is not available but I can post a comment. Anyone experiencing this issue? Posted using the Spotify Community app by...

  • Gig Goer
  • I can't share in Google Plus any of my playlists or single tracks using my android phone. It prompts a message stating that a preview is not available but I can post a comment. Anyone experiencing th...
  • MoodySince1969
  • Gig Goer
  • 575 Views
  • 4 replies
  • 0 likes
  • 575 Views
  • 4 replies
  • 0 likes

Haptic Feedback still an issue!!

I have read the forums here and other places up and down for a solution to make haptic feedback not vibrate my S3 while Spotify is playing... nothing works!! Please fix this! I pay for premium but find myself using Pandora at night because my phone v...

  • Casual Listener
  • I have read the forums here and other places up and down for a solution to make haptic feedback not vibrate my S3 while Spotify is playing... nothing works!! Please fix this! I pay for premium but fi...
  • bfactor
  • Newbie
  • 1645 Views
  • 4 replies
  • 0 likes
  • 1645 Views
  • 4 replies
  • 0 likes

New Spotify and SD Card

hi, The new version is released and i have not disk space for my playlists. who i can save the playlist on a sd card?The old version can do it.

  • Casual Listener
  • hi, The new version is released and i have not disk space for my playlists. who i can save the playlist on a sd card? The old version can do it.    
  • tekchic
  • Casual Listener
  • 475 Views
  • 2 replies
  • 0 likes
  • 475 Views
  • 2 replies
  • 0 likes

Can't open spotify!

I did the download of spotify and when I'm about to open it, it says that I have the old version of spotify and when I try to download the new version says that it's not compatible, so I can use spotify because it says that I have to download the new...

  • Newbie
  • I did the download of spotify and when I'm about to open it, it says that I have the old version of spotify and when I try to download the new version says that it's not compatible, so I can use spot...
  • Liam
  • Community Legend
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

Update to 0.7.9.1170 erases everything!

Hi, I updated to 0.7.9.1170 on Samsung Galaxy S4 Andriod 4.2.2 and everything has been erased! I am a premium member and it thinks I have the free version. All my playlists have disappeared, and there are no more downloaded/offline songs. It's like I...

  • Regular
  • Hi, I updated to 0.7.9.1170 on Samsung Galaxy S4 Andriod 4.2.2 and everything has been erased! I am a premium member and it thinks I have the free version. All my playlists have disappeared, an...
  • Peter__
  • Community Legend
  • 511 Views
  • 4 replies
  • 0 likes
  • 511 Views
  • 4 replies
  • 0 likes

Forced upgrade not logging in

Please help. I was forced to upgrade the up on a HTC One SV Now the Facebook Log in is not working. Tried uninstalling and reinstalling. Turning phone off and on. not happy

  • Newbie
  • Please help. I was forced to upgrade the up on a HTC One SV Now the Facebook Log in is not working. Tried uninstalling and reinstalling. Turning phone off and on.   not happy 😞
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

extreme quality on free account?

after the update im able to use extreme quality on my free account is this intentional?

  • Roadie
  • after the update im able to use extreme quality on my free account is this intentional?
  • Merik
  • Community Legend
  • 998 Views
  • 5 replies
  • 0 likes
  • 998 Views
  • 5 replies
  • 0 likes

Not logging in properly on android

I have the android client on my phone and everything works as expected. However, when I try to use the android client on my tablet I can't log in properly. My username and password work fine but none of my playlists appear and it shows me as unsubscr...

  • Casual Listener
  • I have the android client on my phone and everything works as expected. However, when I try to use the android client on my tablet I can't log in properly.   My username and password work fi...
  • stefd
  • Casual Listener
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Samsung S5 not working after Upgrade error "24"

This morning I upgraded my S5 as per the instructions and now the app does not work at all. I am constantly getting the error 24 code. I have uninstalled the app and downloaded the latest from Google play. I have cleared all the app cache and data bu...

  • Newbie
  • This morning I upgraded my S5 as per the instructions and now the app does not work at all. I am constantly getting the error 24 code. I have uninstalled the app and downloaded the latest from Goog...
  • Peter__
  • Community Legend
  • 635 Views
  • 1 replies
  • 1 likes
  • 635 Views
  • 1 replies
  • 1 likes

The Worst App in the World EVER

This must be the worst music app in android right now. It locks app constantly when skipping tracks, independent of the connection or whether the music is stored on the device. It is really frustrating to use it and even more frustrating to know you ...

  • Regular
  • This must be the worst music app in android right now. It locks app constantly when skipping tracks, independent of the connection or whether the music is stored on the device. It is really frustra...
  • toneg2002
  • Newbie
  • 2752 Views
  • 12 replies
  • 5 likes
  • 2752 Views
  • 12 replies
  • 5 likes

Downloaded non-Spotify tracks gone after most recent update

With the most recent update, which apparently necessitated downloading an entire new version of the Spotify app from the Play Store, the 500ish tracks I had downloaded under the previous version are now showing as unavailable and cannot be played. No...

  • Newbie
  • With the most recent update, which apparently necessitated downloading an entire new version of the Spotify app from the Play Store, the 500ish tracks I had downloaded under the previous version are ...
  • RolandVoss
  • Casual Listener
  • 526 Views
  • 4 replies
  • 0 likes
  • 526 Views
  • 4 replies
  • 0 likes

Version of spotify no longer supported after Galaxy s3 firmware update

Description Download and updated Galaxy s3 firmware this morning and can no longer open spotify. Message displays "You need to update spotify, This version of Spotify is no longer supported. Please go to google play and install the new version. I uni...

  • Newbie
  • Description Download and updated Galaxy s3 firmware this morning and can no longer open spotify. Message displays "You need to update spotify, This version of Spotify is no longer supported. Please...
  • Peter__
  • Community Legend
  • 824 Views
  • 1 replies
  • 0 likes
  • 824 Views
  • 1 replies
  • 0 likes

Android 4.2 not working. Please help!

All of a sudden I have a major problem.My phone boots up fine and ends up at the lock screen. When I swipe to unlock all I get is the screen flashing alternate blue and black - no keys work - all I can do is take out the battery and start again! I ha...

  • Newbie
  • All of a sudden I have a major problem. My phone boots up fine and ends up at the lock screen. When I swipe to unlock all I get is the screen flashing alternate blue and black - no keys work - all I...
  • thetruetc
  • Newbie
  • 1061 Views
  • 2 replies
  • 0 likes
  • 1061 Views
  • 2 replies
  • 0 likes

Wont work while having internet connection.

Hi, today when I started spotify on my phone (samsung galaxy S4) it just froze. I couldnt do anything. So i tried a couple of thngs to make it work and after a few minutes i figured out that I could play my downloaded playlist only if I had no intern...

  • Newbie
  • Hi, today when I started spotify on my phone (samsung galaxy S4) it just froze. I couldnt do anything. So i tried a couple of thngs to make it work and after a few minutes i figured out that I could ...
  • kbrooksc
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes