Player stuck at 0:00

[hellograyy]

I got a Moto M and when I choose a song it just stays at 0:00 but if i connect it to a device it plays but when i switch back to "this phone" it stops playing again. I tried clean re-installing it and it's not working.

(UPDATE: I already fixed it by allowing spotify access to my internal memory)

[Maria_B · Accepted solution]

Hey @hellograyy!

Welcome to the Spotify Community.

Can you give us some more info about this issue? Let us know:

• Can you let us know if this started happening after a specific update or event? 
• Can you let us know what operating system and Spotify version you're currently using?

• Does this happen when trying to stream music through 3G/4G or on WiFi?

• Is this happening across all your devices?

We'll see what we can suggest 🙂