Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Playlists keeps re-downloading after a phone restart..

Playlists keeps re-downloading after a phone restart..

Hi.

This problem has been bugging me the last time nowadays. I'm using offline-mode for this phone which is for the car. The problem is my playlist get "UN-Synced" everytime my phone reboots so i have to re-download every playlist again and again...

 

I have placed the downloaded playlists in a SD-Card.

It's a Samsung S3 i9305 (Android Version 6.0.1).

 

I have another phone i'm using also without any problems, and the playlists are placed in the SD-Card also. (Sony Xperia Z5)

 

I don't think this is phone related because the files are still in the SD-Card but the phone doesn't seem to resync them.

 

 

Reply
1 Reply

Hey @decize, welcome to the Spotify Community! 

 

You can try removing all of your offline devices here. Sometimes there can be a duplicate cache in the offline devices and it's fixed by removing them.

 

After that, just reinstall the app following these steps. Finally, you'll need to download the music again.

 

Let us know how it goes 🙂 

Suggested posts