Please help I can log into Spotify on my laptop but not my phone can anyone advise???? Please kim

[kimchung00769]

Please email if you can help thank you kim

[OviiiOne]

Hello and welcome to the Spotify Community!

Are you logging in with the same credentials (Facebook or Spotify username) that you use in your laptop?

[kimchung00769]

Yes I am

[kimchung00769]

Can you still help please

[OviiiOne]

Can you reinstall the app on your phone and try if you can log in?

[kimchung00769]

When I do this Spotify still does not work

[OviiiOne]

Ok, I escalated this to support, please be patient.

[kimchung00769]

Yes I am

[Jake]

Hey there! 

If you're still having issues with this, we'd recommend getting in touch with our email support team here. 

Alternatively, reach out to @SpotifyCares on Twitter and they'll help get you back to your tunes, on both devices! 

Be sure to let them know what devices, OS and version of Spotify you're using.

Jake

[kimchung00769]

Hello thank you for reply yes I am using the same password Kim still not working