Podcast video not showing on mobile data

[Crt4]

Plan

Free

Country

Device

Samsung

Operating System

Android

My Question or Issue

Hey,

Whenever I watch podcast on mobile data I can't see a video and I don't know how to fix it?

Thanks

[AlejaR]

Hey @Crt4,

Thanks for posting in the Community and welcome.

In this case, first off, we'd suggest you double-check your mobile device settings to see if you allow videos to play while on mobile data. To do it, open the app and swipe left or tap your profile picture. There, tap Settings and privacy and locate Video Podcasts. Check if the Stream audio only option is active. If yes, switch it off to allow video podcasts to play when you're using mobile data.

If this behavior persists after checking your settings, we recommend you perform a clean reinstall of the Spotify app on your device. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

Lastly, if the above doesn't do the trick, would you mind sharing with us the make/model and OS of the affected device along with the Spotify version you're running there?

Keep us in the loop!