Premium Issue

[ljaramilla]

Hi Spotify,

I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot:

Why are you charging me another bill to renew my premium subscription? For all I know i'm subscribed on your 3 months promo which I registered last Dec.

Thanks in advance.

[Joe · Accepted solution]

I suggest you use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

[ljaramilla]

Thanks Joe