Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium features refusing to work

Premium features refusing to work

Plan

Premium

Country

UK

 

Device

Samsung Galaxy S10+

 

Operating System

Latest Android 

 

My Question or Issue

I have been using Spotify Premium for years and for a few months on my new phone.

 

Very recently, with no clear cause, I can no longer download songs to my device. A pop up appearance telling me is a Premium service and to get Spotify Premium now.

 

I've checked my account and the Premium account is paid for and active. I've tried signing out of the app and back in again, which I saw recommended, but this did not help.

 

I have not noticed my Premium service being otherwise affected.

 

 

 

 

Reply
0 Replies

Suggested posts