Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium

Premium

I have buyed spotify premium, and i have a long code. I dont know what to do now. I cant listen offline right now
Reply
1 Reply

Hey @Robertjan84!

 

Thanks for reaching out to the Spotify Community. We'd like to help. 

 

If you're not able to see the Premium features on your account:

 

  1. Log out and back into your account

    Occasionally this is necessary to force a sync of info between your device and our account system.
     
  2. Check that your Premium isnโ€™t on another account

    If your payment isnโ€™t pending, you might be logged in to another account you have, so try to log in with any other email addresses or usernames you could've used to create another account. 

Let us know how it goes or if you have any questions ๐Ÿ™‚

 

Sophia

Suggested posts