Private session not working

[nowimnothing519]

Plan

Premium

Country

 United States

Device

Samsung Galaxy s7

Operating System

Android

My Question or Issue

 The private session feature has not been working for the past month or so. I have checked my account to make sure my premium subscription is up to date, which it is. I have also tried uninstalling and reinstalling the app a few times, which seems to work at first, but the private session will randomly stop working again after a few minutes. I'm not really sure what to do. I never had this problem before and I have had a premium subscription for a few years now. I would hate to have to cancel it because the app doesn't want to work correctly.

[Katerina]

Hey @nowimnothing519.

Thanks for posting and welcome to the community!

Just to confirm, does this only occur in that particular device? If so, it'd be helpful if you could try logging in using a different account to double-check if the issue persists. We'd also recommend making sure your device is on the latest software version available. 

If it doesn't occur in another account, it might be worth a try creating a fresh account to use instead.

To transfer your music to your new account, you can follow these steps:

1. Make sure all your playlists in your old account are set to Public. You can also make a playlist called Your Music and copy all your saved songs there.
2. Once you've confirmed all your playlists are public, log out of your old account.
3. For the next steps, we'd recommend using a desktop device: Log in to your new account and search for your old account's profile. You can do so by typing spotify:user:username in the search bar (you need to replace username with your old account's username).
4. Once you've located your old account's profile page, head to the tab Public Playlists. All your playlists should be displayed there.
5. Click on a playlist.
6. Once you've opened that playlist, select all the songs contained in it.
7. Right click the selected songs and click Add to Playlist > New Playlist.  This step will create a new playlist to your new account containing the same songs. You can name the playlist the same name it had on the old account if you wish, or give it a different one.
8. Repeat for all your playlists.

Let us know how it goes 🙂