Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Problem with downloaded music

Problem with downloaded music

The problem I have is that when I download music I can no longer delete them, when I press the slide next to download the icon of downloaded is still there an I still can lisent the songs offline. 

Reply
1 Reply

Hi.

 

Have you tried clearing the app cache and data from the app config screen? If not, try this:

  1. Open Spotify;
  2. Go to your library;
  3. In the upper right corner, click configuration button;
  4. Scroll down all the way to the last options there and choose "Clear cache and saved data" (or something like that, since my Spotify app is in Brazilian Portuguese);
  5. Close the app and re-open it.

See if this worked for you and let us know.

 

Regards.

Suggested posts