Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42986 Views
  • 66 replies
  • 25 likes
  • 42986 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878278 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878278 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26450 Views
  • 4 replies
  • 0 likes
  • 26450 Views
  • 4 replies
  • 0 likes

Change Name

Hello, I would like to change the name that appears below my playlist, how should I do? Thank you in advance for your return.

  • Newbie
  • Hello, I would like to change the name that appears below my playlist, how should I do? Thank you in advance for your return.
  • phan_times
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Save the F.U.C.K.ing songs to SD card

Who was the f.u.c.k.i.n.g idiot that removed this option?I am on a family premium account and I cannot save the s.h.i.t to SD card. This is very annoying!Fix it now developers!NOW!

  • Newbie
  • Who was the f.u.c.k.i.n.g idiot that removed this option? I am on a family premium account and I cannot save the s.h.i.t to SD card. This is very annoying! Fix it now developers! NOW!
  • alexmarrufo87
  • Casual Listener
  • 1707 Views
  • 9 replies
  • 0 likes
  • 1707 Views
  • 9 replies
  • 0 likes

Data communication

Hi, I have problem with data communication. All information in screenshots

  • Newbie
  • Hi, I have problem with data communication. All information in screenshots
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Android App only Shows Black empty Start screen

After Starting the latest Update of Android App, only the Black Start screen is Shown and the App doesn't work. Even New Installation doesn't work. Any ideas?

  • Casual Listener
  • After Starting the latest Update of Android App, only the Black Start screen is Shown and the App doesn't work. Even New Installation doesn't work. Any  ideas? 
  • phan_times
  • Community Legend
  • 886 Views
  • 1 replies
  • 0 likes
  • 886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost all of my downloaded songs!

Uploaded my Spotify app yesterday and I lost all of the music I had. The app is still using the 4GB of storage so the music's still there. How can I get it back without downloading it again? I don't have a good internet connection right now, please h...

  • Newbie
  • Uploaded my Spotify app yesterday and I lost all of the music I had. The app is still using the 4GB of storage so the music's still there. How can I get it back without downloading it again? I don't ...
  • jellyonaplate
  • Casual Listener
  • 649 Views
  • 2 replies
  • 3 likes
  • 649 Views
  • 2 replies
  • 3 likes

Solved!! No Bass / Bad equalizer when listening in car

So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hear all of the base and different subtle layers of th...

  • Casual Listener
  • So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hea...
  • tos82
  • Regular
  • 31702 Views
  • 7 replies
  • 0 likes
  • bass
    Car
    Equalizer
    quality
  • 31702 Views
  • 7 replies
  • 0 likes

SD Card Issues

This has been going on for a few days now. I got a message saying something about storage being inaccessible and suddenly all my songs were no longer downloaded to my SD card. I checked and saw that my phone had, for whatever reason, revoked SD card ...

  • Casual Listener
  • This has been going on for a few days now. I got a message saying something about storage being inaccessible and suddenly all my songs were no longer downloaded to my SD card. I checked and saw that ...
  • thatonenerd652
  • Casual Listener
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Why are things not easy to karioki from spotify, its easy enough to subvert with a mic.

Hi I just want to be able to use my Studio Irig Microphone To sing with Spotify and record video and sound on The EZ Voice app and be Live. Is your lyrics setting not good enough or something? Wasent there Tunewiki. This would result in me being able...

  • Newbie
  • Hi I just want to be able to use my Studio Irig Microphone To sing with Spotify and record video and sound on The EZ Voice app and be Live. Is your lyrics setting not good enough or something? Wasent...
  • 564 Views
  • 0 replies
  • 0 likes
  • 564 Views
  • 0 replies
  • 0 likes

How can I check the number of how many songs there are in a playlist.

I remember that there was an indicator on how many songs there were in a playlist. I wanted to keep track of number of songs in my playlist but that somehow magically disappeared. Why?

  • Casual Listener
  • I remember that there was an indicator on how many songs there were in a playlist. I wanted to keep track of number of songs in my playlist but that somehow magically disappeared. Why?
  • phan_times
  • Community Legend
  • 128128 Views
  • 2 replies
  • 4 likes
  • 128128 Views
  • 2 replies
  • 4 likes

Storage

I looked at my storage on my cellphone and I had 9,0 gb of cache with the Spotify application, but I have 0 downloaded songs, only saved songs. How is it possible ?

  • Newbie
  • I looked at my storage on my cellphone and I had 9,0 gb of cache with the Spotify application, but I have 0 downloaded songs, only saved songs. How is it possible ?
  • phan_times
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Spotify App Size

Hi guys, Just updated the app to version 8.4.38.621 and it's using 2.4 GB of my phone's internal storage/memory, which seems excessive. Can anyone please confirm whether this is normal? Thanks,Jonny

  • Casual Listener
  • Hi guys,   Just updated the app to version 8.4.38.621 and it's using 2.4 GB of my phone's internal storage/memory, which seems excessive. Can anyone please confirm whether this is normal? &nb...
  • phan_times
  • Community Legend
  • 4655 Views
  • 1 replies
  • 0 likes
  • 4655 Views
  • 1 replies
  • 0 likes

reinstating spotify after factory reset on android phone

hi, how do i reinstall spotify (premium) on android phone after doing a factory reset?thanks

  • Newbie
  • hi, how do i reinstall spotify (premium) on android phone after doing a factory reset? thanks
  • phan_times
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Next button not working

Was working fine until the most recent update. Before when I was streaming from my phone on my vehicle I could hit next and it'll go to the next song. Not anymore. I tried restarting my phone and tried it in two cars and a set of headphones and next ...

  • Newbie
  • Was working fine until the most recent update.   Before when I was streaming from my phone on my vehicle I could hit next and it'll go to the next song. Not anymore. I tried restarting my phon...
  • untouchcd
  • Newbie
  • 1376 Views
  • 1 replies
  • 0 likes
  • 1376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Avoiding Recommendations

Hi! I read that it won't play any recommendations when you're using a playlist > 12 songs.Is that still a thing? I'm still getting those, though...I don't mind being restricted to shuffle only. Is this some not-premium-issue? Appreciating any help

  • Newbie
  • Hi!    I read that it won't play any recommendations when you're using a playlist > 12 songs. Is that still a thing? I'm still getting those, though... I don't mind being restri...
  • junebug6
  • Newbie
  • 473 Views
  • 4 replies
  • 0 likes
  • 473 Views
  • 4 replies
  • 0 likes

Falha ao Entrar

Sai da minha conta enquanto offline, e agora quando tento entrar novamente aparece o o aviso "sua definição atual é offline, fique online para se conectar ao Spotify", oq devo fazer?

  • Newbie
  • Sai da minha conta enquanto offline, e agora quando tento entrar novamente aparece o o aviso "sua definição atual é offline, fique online para se conectar ao Spotify", oq devo fazer?
  • user-removed
  • Not applicable
  • 43053 Views
  • 4 replies
  • 8 likes
  • 43053 Views
  • 4 replies
  • 8 likes

Solved!! Airplay or DLNA push from android devices?

Hi Spotify and Community! I've been a longtime user of Spotify on the iPhone, but have just bought a Samsung Galaxy S3 with Android 4.0.4. The feature I currently miss the most, is the possibility of playing music on my mobile device and pushing the ...

  • Casual Listener
  • Hi Spotify and Community! 🙂   I've been a longtime user of Spotify on the iPhone, but have just bought a Samsung Galaxy S3 with Android 4.0.4. The feature I currently miss the most, is the po...
  • upside_down
  • Newbie
  • 104207 Views
  • 14 replies
  • 75 likes
  • 104207 Views
  • 14 replies
  • 75 likes

Different songs in PC and android

Hi everyone,I have a student premium account. I can't understand why some songs are not available in the android app, but they are available in the PC app. Here's an example. Can anyone explain me? Thanks everyone!

  • Newbie
  • Hi everyone, I have a student premium account. I can't understand why some songs are not available in the android app, but they are available in the PC app. Here's an example. Can anyone explain me?...
  • CryticalAce
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Certain ad causing issues

The yahoo live ad keeps coming on, when it does it doesn't play anything. The timer keeps moving saying it's playing and never goes to the next song. It won't let you play another playlist until after it completes, had this happen 4 times just today ...

  • Newbie
  • The yahoo live ad keeps coming on, when it does it doesn't play anything. The timer keeps moving saying it's playing and never goes to the next song. It won't let you play another playlist until afte...
  • Abzanafenza
  • Newbie
  • 463 Views
  • 1 replies
  • 1 likes
  • 463 Views
  • 1 replies
  • 1 likes

Spotify app doesn't work

Hello. I can't open the Spotify app anymore on my phone. I have a black screen, sometimes it's with the green loading circle. It doesn't respond. I removed it and downloaded again, didn't help.I have a Xiaomi red note 4.

  • Casual Listener
  • Hello.  I can't open the Spotify app anymore on my phone. I have a black screen, sometimes it's with the green loading circle. It doesn't respond. I removed it and downloaded again, didn't help...
  • Jonimalta
  • Newbie
  • 914 Views
  • 5 replies
  • 0 likes
  • 914 Views
  • 5 replies
  • 0 likes

Takes forever to download songs

I was using Spotify today when I realized all the songs I downloaded before, isn't downloaded now. I pressed download all again when I found out it takes 15 minutes just to download 3 songs. I don't know if this is happening because I'm in China, but...

  • Newbie
  • I was using Spotify today when I realized all the songs I downloaded before, isn't downloaded now. I pressed download all again when I found out it takes 15 minutes just to download 3 songs. I don't ...
  • 1317 Views
  • 0 replies
  • 0 likes
  • 1317 Views
  • 0 replies
  • 0 likes