Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Problems with my downloads

Problems with my downloads

Plan

Premium

Country

 Guatemala

Device

Samsung Galaxy J7 Prime

Operating System

Android Oreo

 

My Question or Issue

 When I first paid for Spotify Premium, I downloaded all of my songs into an SD Card. This week, everytime I opened Spotify, my downloaded songs were no longer downloaded and they started downloading again but into my device's storage. How do I keep my downloaded songs from getting deleted? 

Reply
1 Reply

As long as the Spotify app isn't reinstalled you should be good to go. But the app adds an identifiable layer to the encryption so the songs can't be copied, moved, or played by a different app

Suggested posts