Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Problems with searching album

Problems with searching album

Plan

Premium

Country

Germany

Device

(Huawei Mobile, Samsung Tablet)

Operating System

(Android )

 

My Question or Issue

Searching or loading albums takes an extremely long time. For example, after I have selected an artist and then want to view all of his albums.

A black screen appears. It disappears only after a few minutes.

The problem is currently occurring on our Android devices (Huawei Mobile, Samsung Tablet). Everything works smoothly on the iPhone SE.

The app has been reinstalled several times, cache cleared, all unsuccessful.

Reply
1 Reply

everything in the spotify app is slow.
Very very very slow.
Totally unacceptable for a premium account user.

Suggested posts