Random pause on Samsung

[Tiaanlange123]

Plan

Premium

Country

South Africa

Device

Samsung Galaxy 10

Operating System

Android 10

My Question or Issue

So I've been subscribed for a while now and this happens a lot and is quite irritating. My music keep pausing and unpausing randomly. It not my wifi i have 20 mb/s viber and it also does this when i downloaded a song. It's not that my phone has battery saver ons or limits the app. So can anyone help me please?..

[Ivan]

Hey there @Tiaanlange123, 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way, you can start afresh with Spotify on your device. 

Check out this help page in order to find the steps for clean reinstall on the relevant device. 

Hope this helps. Let us know how it goes.