Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56711 Views
  • 68 replies
  • 25 likes
  • 56711 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27986 Views
  • 5 replies
  • 0 likes
  • 27986 Views
  • 5 replies
  • 0 likes

Excessive data usage android

I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue or I will have to delete an app that I truly enjoy u...

  • Casual Listener
  • I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue o...
  • Troubled1
  • Casual Listener
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Gapless playback and smooth transition between tracks (but still using gapless)

DeviceAndroid This feature clearly does not work properly on Spotify, I get so many times shi... transitions between track, I haven't activated the crossfade option because i don't like it. There's clearly something not properly implemented here

  • Visitor
  •   Device Android   This feature clearly does not work properly on Spotify, I get so many times shi... transitions between track, I haven't activated the crossfade option because i don't...
  • user-removed
  • Not applicable
  • 666 Views
  • 2 replies
  • 1 likes
  • 666 Views
  • 2 replies
  • 1 likes

Bad sound (cracks and plops) on philips android tv, using Spotify app.

Hello, Cannot find a solution but it anoys me badlySince a few weeks the spotify app cracks, distorts and blips while playing music. Tried reinstalling app, no luck. No problem with other apps like radio or youtube or tv... only spotify. Someone... H...

  • Casual Listener
  • Hello,  Cannot find a solution but it anoys me badly Since a few weeks the spotify app cracks, distorts and blips while playing music.  Tried reinstalling app, no luck. No problem with o...
  • Dre16
  • Casual Listener
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Stopped playing 1-3 songs while in Offline Mode (Premium Account)

I subscribe a week ago and I just found out that after playing 1-3 songs or 3-7mins (randomly) while in offline mode, it just suddenly stops. Spotify app is gone, it just like the app is closed automatically.I tried:1. clear cache/data, restart2. ful...

  • Casual Listener
  • I subscribe a week ago and I just found out that after playing 1-3 songs or 3-7mins (randomly) while in offline mode, it just suddenly stops. Spotify app is gone, it just like the app is closed autom...
  • anboo
  • Visitor
  • 1974 Views
  • 8 replies
  • 0 likes
  • 1974 Views
  • 8 replies
  • 0 likes

Solved!! Share the music

Every time I try to share my music, the app close!I already uninstall the app and restarted the phone and the problems wasn't solvedPlanPremiumCountry BrazilDeviceMoto Z2 PlayOperating SystemAndroid Oreo My Question or IssueEvery time I try to share ...

  • Casual Listener
  • Every time I try to share my music, the app close! I already uninstall the app and restarted the phone and the problems wasn't solved Plan Premium Country  Brazil Device Moto Z2 Play Ope...
  • dhanylllo
  • Visitor
  • 5938 Views
  • 12 replies
  • 4 likes
  • 5938 Views
  • 12 replies
  • 4 likes

Connections Notificatiom

PlanPremiumCountryJapanDeviceGalaxy S10Operating SystemAndroid 10 My Question or IssueRecently whenever I connect to Bluetooth Spotify shows this notification for "connections" but disappears as soon as I disconnect. Even if I end the app process it ...

  • Newbie
  • Plan Premium Country Japan Device Galaxy S10 Operating System Android 10   My Question or Issue Recently whenever I connect to Bluetooth Spotify shows this notification for "connection...
  • 604 Views
  • 0 replies
  • 0 likes
  • Android
    Bluetooth device management
    Connections
  • 604 Views
  • 0 replies
  • 0 likes

Airpods Low volume

I have airpods and an old android halo running android 7. I get this issue where i get EXTREMELY low volume on spotify. Just spotify too. I've seen posts like this, and changing absolute volume doest work. And ive looked everywhere for a media sync b...

  • Casual Listener
  • I have airpods and an old android halo running android 7. I get this issue where i get EXTREMELY low volume on spotify. Just spotify too. I've seen posts like this, and changing absolute volume doest...
  • dangalg
  • Casual Listener
  • 5602 Views
  • 5 replies
  • 0 likes
  • 5602 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Pause/play on lock not functioning

PlanPremiumCountryCANADADeviceSAMSUNG A70Operating SystemAndroid 9 My Question or IssueOnly the next/last song buttons work on the lock screen. Pause play animates but does not do anything. Have performed clean reinstall, turned off power optimizatio...

  • Casual Listener
  • Plan Premium Country CANADA Device SAMSUNG A70 Operating System Android 9   My Question or Issue Only the next/last song buttons work on the lock screen. Pause play animates but does n...
  • Burrcore
  • Casual Listener
  • 2112 Views
  • 4 replies
  • 2 likes
  • Lock Screen Issues
  • 2112 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can not share insta story

PlanPremium/FamilyCountryTurkeyDeviceXiaomi mi 6Operating SystemAndroid 9, miui 11.0.3 global rom My Question or IssueHello i try to share insta story but there is only 'direct' option.Not stories.What should i do

  • Visitor
  •   Plan Premium/Family Country Turkey Device Xiaomi mi 6 Operating System Android 9, miui 11.0.3 global rom   My Question or Issue Hello i try to share insta story but there is on...
  • ReiniKopschar
  • Visitor
  • 785 Views
  • 2 replies
  • 1 likes
  • Instagram
    Story
    storysharing
  • 785 Views
  • 2 replies
  • 1 likes

Spotify starts after phone call im my bluetooth buds

spotify automatically starts after phone calls in my samsung buds+ or mine BT in the car. even though I had no music on before the calls. .. solution?PlanPremiumCountrySwedenDeviceGalaxy 9+ (samsung buds +) Piooner car stereoOperating SystemAndroid M...

  • Visitor
  • spotify automatically starts after phone calls in my samsung buds+ or mine BT in the car. even though I had no music on before the calls. .. solution? Plan Premium Country Sweden Device Galaxy ...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lockscreen controls do not work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s8Operating SystemAndroid version 9 My Question or IssueThe controls for Spotify on my lock screen have ceased to work. I can't pause or change the selection. This is kinda dangerous for me while I'...

  • Music Fan
  •   Plan Premium Country United States Device Samsung Galaxy s8 Operating System Android version 9   My Question or Issue The controls for Spotify on my lock screen have ceased to...
  • Xenia
  • Moderator
  • 555 Views
  • 4 replies
  • 0 likes
  • 555 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't mark podcast as played or unplayed.

PlanPremiumCountryFinland DeviceHuawei P10 LiteOperating System My Question or IssueWhen i press the mark as played, or mark as unplayed button, nothing happens. It just stays the same, so when i have played a podcast, i can never unplay it.

  • Visitor
  • Plan Premium Country Finland   Device Huawei P10 Lite Operating System     My Question or Issue When i press the mark as played, or mark as unplayed button, nothing happen...
  • Ivan
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 1 likes
  • 485 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloads happens again and again and Login Issues

PlanPremiumCountryINDIADeviceSAMSUNG GALAXY A8 starOperating System Android Pie My Question or IssueI was traveling on an airplane and it so happened that as soon as I lost connectivity, I wasn't able to open the app and it asked me to log in.And it ...

Screenshot 2020-03-17 at 5.19.05 PM.png
  • Casual Listener
  • Plan Premium Country INDIA Device SAMSUNG GALAXY A8 star Operating System  Android Pie   My Question or Issue I was traveling on an airplane and it so happened that as soon ...
  • harry_spot
  • Casual Listener
  • 557 Views
  • 3 replies
  • 0 likes
  • downloads
    Login
  • 557 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cant share playlists i made on instagram! I can share individual songs/others playlists.

PlanPremium CountryUnited States DeviceAndroid/ j7 starOperating SystemAndroid My Question or IssueI cant share playlists i made but have no problem sharing individual songs or other peoples playlists. Whenever i try, spotify tells me i cant share at...

  • Newbie
  • Plan Premium  Country United States  Device Android/ j7 star Operating System Android   My Question or Issue I cant share playlists i made but have no problem sharing individ...
  • Ivan
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • sharing
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing my song

My device says that my song is there, On spotify you can see that the song is on the site but it doesn't let the user play the song when the link is shared. You automatically have to shuffle to different songs. Why is that? I'm trying to get my song ...

  • Visitor
  • My device says that my song is there, On spotify you can see that the song is on the site but it doesn't let the user play the song when the link is shared. You automatically have to shuffle to diffe...
  • Mario
  • Spotify Legend
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Spotify app used to freeze and shutter the screen possibly lead to purple vertical lines

PlanFreeCountryIndiaDeviceSony KDL-50W800COperating SystemAndroid TV My Question or IssueHave been using Spotify for Android TV for sometime now and have noticed that the app occasionally shutters my TV's screen and freezes after a couple of songs, I...

  • Visitor
  • Plan Free Country India Device Sony KDL-50W800C Operating System Android TV   My Question or Issue Have been using Spotify for Android TV for sometime now and have noticed that the app...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Superuser Contribution Black screen since upgrade

PlanFree/PremiumCountryCanadaDeviceLenovoOperating SystemAndroid 7My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country Canada Device Lenovo Operating System Android 7 My Question or Issue  
  • aozgovde
  • Casual Listener
  • 816 Views
  • 2 replies
  • 0 likes
  • 816 Views
  • 2 replies
  • 0 likes

Superuser Contribution No se escucha después de cortar una llamada

Hola. Tengo un Xiaomi MiA3 con android 10. Cuando estoy escuchando y recibo una llamada o veo algo en instagram que cambia el sonido... Spotify se corta y no se escucha más... Pero se sigue reproduciendo... Es un bug en android 10? Porque con Google ...

  • Casual Listener
  •   Hola. Tengo un Xiaomi MiA3 con android 10. Cuando estoy escuchando y recibo una llamada o veo algo en instagram que cambia el sonido... Spotify se corta y no se escucha más... Pero se sigue r...
  • Ivan
  • Spotify Legend
  • 1650 Views
  • 1 replies
  • 0 likes
  • 1650 Views
  • 1 replies
  • 0 likes

Superuser Contribution No controls on lock screen/DND/Android Pie

Hi All, I would like to be able to see Spotify controls on my lock screen when Do Not Disturb mode is on. My DND settings are to hide all notifications, only allow media and alarms. Even after going into notification settings for Spotify and setting ...

  • Casual Listener
  • Hi All,   I would like to be able to see Spotify controls on my lock screen when Do Not Disturb mode is on. My DND settings are to hide all notifications, only allow media and alarms. Even aft...
  • pwalk
  • Casual Listener
  • 938 Views
  • 2 replies
  • 0 likes
  • 938 Views
  • 2 replies
  • 0 likes

Pauses at 1 second for each song

PlanPremium Country USADeviceMoto Z2 forceOperating SystemAndroid version 8.0.0 My Question or IssueWhenever I skip a song it plays to one second but then freezes/pauses but then keep playing the rest of the song with no problem but if i let a song f...

  • Regular
  • Plan Premium  Country  USA Device Moto Z2 force Operating System Android version 8.0.0   My Question or Issue Whenever I skip a song it plays to one second but then free...
  • Fab12321
  • Casual Listener
  • 1218 Views
  • 4 replies
  • 0 likes
  • 1218 Views
  • 4 replies
  • 0 likes