Rendimiento bajo Spotify

[juanpablobazod]

Plan

Premium

Country

Uruguay

Device

Samsung A10

Operating System

Android 10

My Question or Issue

Buenas, tengo un problema, cuando escucho mis musicas descargadas tardan en cargar, o hay veces que selecciono una cancion y despues selecciono otra y no inicia y tarda para que cargue. Tambien cuando a veces cuando intento poner canciones por internet me pasa esto

I have a problem, when I listen to my discharged music, they take load, or sometimes I select a song and then select another and does not start and take it to load. Also when sometimes when I try to put on songs online today happens to me. 

PD: Sorry for my bad English, i use google traductor

[Xenia]

Hello @juanpablobazod,

Welcome to the Community! Sorry to hear the app is causing you trouble with your offline songs. No worries, we're here to help!

First off, we'd suggest a clean reinstall to make sure any corrupted data is removed from your device. Just a heads-up, this will remove all your downloads and you'll have to download everything again for offline listening, so best do this at home on WiFi.

For more tips and ticks that may help with your downloaded music we recommend visiting this support page.

Let us know how you get on. We'll be here if you need more help with this 🙂

[juanpablobazod]

Ya hice eso y no se soluciona