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S5 plays but no sound from ford sync

S5 plays but no sound from ford sync

got a new 2017 ford with sync my s5 connected and found spotify no problem for about 2 weeks but  then it finds it and appears to play but no volume it works on other devices but not my car if i reinstall spotify do i have to find and download all my music over 

i have tried the ford rout and did a hard reboot but nothing has helped

 

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