Samsung 20+S spotify stops randomly

[tenniswalker]

On Wednesday, November 25, my spotify account would stop randomly while playing songs and would stop multiple times during a song on my Samsung 20+S.

I have done the clean reinstall which did not fix the problem.

I have done a clean reinstall on my desktop and it is working fine.

I have removed myself from the family plan and done a reinstall.

It continues to stop if I am on wifi, using data or on bluetooth.

I have version 8.5.87.921 for spotify.

My phone is a Galaxy S20+ 5G, model # SM-G986U, android version 11, kernal version 4.19.113

Please help.

Plan

Family Plan

Country

USA

Device

My phone is a Galaxy S20+ 5G, model # SM-G986U, android version 11, kernal version 4.19.113

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jeremy]

Hey there @tenniswalker,

Thank you for your post here in the Community. We're happy to help.

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app.

It's also good to double-check that the operating system is up-to-date and make sure the device has enough storage space.

If that doesn't do the trick - can you log in with another account on the device - such as a friend's or a family member's to see if the issue persist?

We'll keep an eye out for your reply.

Cheers!

[Elliot-Ruiz35]

Issue is still present. 

I'm using a. Samsung Galaxy S20 and Airpods Pro, with any other application this does not happen, is also worth mentioning that with other Bluetooth headphones is working without this issue. 

[Eni]

Hey there @Elliot-Ruiz35,

Thanks for reaching out about this here in the Community.

Could you let us know which troubleshooting steps you've already tried? That way we can avoid any repeating steps.

If you haven't tried reinstalling the app yet, we suggest that you follow these specific steps to do so since this process is more thorough than the usual one. 

Lastly, we'd like to know if it has never worked or if the issue started happening after a specific event such as an update.

We'll be on the lookout.