Samsung Dolby Atmos not working

[andzas]

Plan

Premium

Country

Spain

Device

Samsung Galaxy A34 5G

Operating System

Android 14, OneUI 6.1

My Question or Issue

Hey! So, basically, for the last couple weeks, Dolby Atmos on my device is not making any effect at all when playing music from Spotify. I thought it was an OneUI problem, but then I tried Dolby Atmos on YouTube, Netflix, local MP3, and it's working.

I have volume normalisation disabled, very high quality both for WiFi and cellular, and everything on my settings seems correct. Furthermore, this happened overnight with me not changing any setting. Maybe an update rolled out and my Spotify automatically updated and the issue is there but I wouldn't know.

May I point out that it's not like the effect from Dolby Atmos seems subtle, it does not make any difference at all, and I have tried with Music, Voice, and even Movie mode (this last one making a VERY CLEAR difference on any other app).

Thank you for your help!

[SimonTheBestOne]

Same here, with y Galaxy S24 Ultra, and same on my sister's S22 Ultra.

Spotify even if it is not playing but is only running - disables all audio processing on device!

This impacts even other apps that work correctly otherwise (without Spotify process started)

Once Spotify process is killed all backs to normal

[Amay]

Hey @andzas, welcome to the Spotify Community! 🎵

Spotify doesn't officially support Dolby Atmos yet. Some devices, like OneUI (Samsung), have the Dolby Atmos option, but it is not guaranteed to work with Spotify.

There is an idea about bringing Dolby Atmos to Spotify. You can add your vote here. For more info about the different music quality Spotify offers, check out Audio Quality.

Let me know if you need anything else. 🙂