Announcements
Hello everyone! We are aware of some issues with Premium users hearing ads while listening to music. Head here for more info.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 58454 Views
  • 68 replies
  • 25 likes
  • 58454 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28159 Views
  • 5 replies
  • 0 likes
  • 28159 Views
  • 5 replies
  • 0 likes

Superuser Contribution No chapters in audiobooks

PlanPremiumCountryUS In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not help

  • Casual Listener
  •   Plan Premium Country US   In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not hel...
  • ElijahGreatAwesome
  • Newbie
  • 779 Views
  • 16 replies
  • 6 likes
  • 779 Views
  • 16 replies
  • 6 likes

Superuser Contribution Turn off video

PlanPremiumCountryCanadaDeviceSamsung s10eOperating SystemAndroid 12My Question or Issue Harley quinn and joker podcast trailer will always play with video even with data saver on and canvas off and stream audio only on. I would like a way to turn of...

  • Gig Goer
  • Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue   Harley quinn and joker podcast trailer will always play with video even with data sav...
  • 08melse
  • Casual Listener
  • 37666 Views
  • 58 replies
  • 32 likes
  • 37666 Views
  • 58 replies
  • 32 likes

Superuser Contribution On foldable devices, different resolutions can affect the display effect of the app's pages.

On foldable devices, different resolutions can affect the display effect of the app's pages. As shown in the figure below:When the large screen enters the song playback page and then folds to the small screen, the page layout becomes crowded and even...

  • Regular
  • On foldable devices, different resolutions can affect the display effect of the app's pages. As shown in the figure below: When the large screen enters the song playback page and then folds to the s...
  • liya2025
  • Regular
  • 149 Views
  • 4 replies
  • 0 likes
  • 149 Views
  • 4 replies
  • 0 likes

Superuser Contribution "For you" suggestions while driving

PlanPremiumCountryUSADeviceGoogle Pixel 7 My Question or IssueWhen viewing the Spotify app on my car screen (2020 CR-V), Spotify has always just displayed the current song playing, unless I navigate to something else. Recently, the app has added a se...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 7   My Question or Issue When viewing the Spotify app on my car screen (2020 CR-V), Spotify has always just displayed the current song playin...
  • jlmnh
  • Casual Listener
  • 88 Views
  • 2 replies
  • 0 likes
  • 88 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Bug] Playback speed is not saved

Plan Premium Country Thailand Device Google Pixel 8 Operating System Android My ssue The playback speed for the podcast is being reset to 1x every time you open the app. Previously, the app would remember your setting and start playing the podcast at...

  • Newbie
  • Plan Premium Country Thailand Device Google Pixel 8 Operating System Android   My ssue The playback speed for the podcast is being reset to 1x every time you open...
  • Mej8971
  • Visitor
  • 970 Views
  • 9 replies
  • 3 likes
  • 970 Views
  • 9 replies
  • 3 likes

Canvas still appears in playlist preview despite disabling in settings

PlanPremiumCountryUSADeviceGalaxy A53 running Android v. 14, Spotify v. 9.0.22.543 I have disabled Canvas in my settings. When I open a playlist and then open its preview mode (in which the user can swipe through previews of songs), Canvas animations...

  • Casual Listener
  • Plan Premium Country USA Device Galaxy A53 running Android v. 14, Spotify v. 9.0.22.543   I have disabled Canvas in my settings. When I open a playlist and then open its preview mode (in ...
  • ribezaz
  • Spotify Star
  • 100 Views
  • 3 replies
  • 1 likes
  • 100 Views
  • 3 replies
  • 1 likes

Superuser Contribution Galaxy Watch Unable To Control Spotify

PlanPremiumCountryUSADeviceSamsung Galaxy Watch 4 and Samsung S21 Ultra 5GOperating SystemWatch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions My Question or IssueI cannot get my watch to control my Spotify streaming through...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Watch 4 and Samsung S21 Ultra 5G Operating System Watch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions &nbsp...
  • StraSinor
  • Newbie
  • 4123 Views
  • 29 replies
  • 1 likes
  • 4123 Views
  • 29 replies
  • 1 likes

Superuser Contribution Bluetooth audio quality

Plan PremiumCountry U.K DeviceGalaxy S24+Operating SystemAndroid 14 My Question or IssueHi all , I have Spotify premium, I have audio quality set to " very high " I mainly use Spotify over Bluetooth in my car, is the audio quality over Bluetooth stil...

  • Regular
  • Plan Premium Country U.K   Device Galaxy S24+ Operating System Android 14       My Question or Issue Hi all , I have Spotify premium, I have audio quality set to " very...
  • fidel013--
  • Newbie
  • 2470 Views
  • 7 replies
  • 0 likes
  • 2470 Views
  • 7 replies
  • 0 likes

Superuser Contribution Low Resolution Album Art

PlanPremium CountryUK DeviceXperia 1 iii Operating SystemAndroid 12 My Question or IssueOn the album view the art is really low resolution. It looks awful on any album. The now playing screen on the other hand looks fine, anyone know how to fix this?

  • Gig Goer
  • Plan Premium   Country UK   Device Xperia 1 iii   Operating System Android 12   My Question or Issue On the album view the art is really low resolution. It looks aw...
  • sergio_bona
  • Casual Listener
  • 12782 Views
  • 78 replies
  • 13 likes
  • 12782 Views
  • 78 replies
  • 13 likes

Superuser Contribution BUG FIX for issues with switching tabs and getting brought to the top of a playlist without my

I'm actually submitting a bug fix, and I wasn't able to find at all the correct spot to submit it, so I hope this is able to reach someone. I'm having a bug: if I'm on a large playlist with a ton of songs and I'm scrolled far down, and if I switch ta...

  • Casual Listener
  • I'm actually submitting a bug fix, and I wasn't able to find at all the correct spot to submit it, so I hope this is able to reach someone. I'm having a bug: if I'm on a large playlist with a ton of ...
  • Novy
  • Moderator
  • 126 Views
  • 3 replies
  • 0 likes
  • 126 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Play a playlist in order

Does anyone know how to play a playlist in order, I don't want it to shuffle! I have Premium and can't fingers out how to do it

  • Casual Listener
  • Does anyone know how to play a playlist in order, I don't want it to shuffle! I have Premium and can't fingers out how to do it
  • jayzmacleod
  • Visitor
  • 76478 Views
  • 26 replies
  • 1 likes
  • 76478 Views
  • 26 replies
  • 1 likes

Superuser Contribution Spotify wrong calcul of left minutes in podcast episode

PlanFree/PremiumCountryPortugal Device Operating SystemAndroid My Question or IssueWhile in "Your episodes" when we see the list of episodes and we have some episode on going let say the episode has 30 minutes, and we are in the minute 3.It is writte...

  • Casual Listener
  •   Plan Free/Premium Country Portugal   Device   Operating System Android   My Question or Issue While in "Your episodes" when we see the list of episodes and we have s...
  • mmortal03
  • Gig Goer
  • 342 Views
  • 16 replies
  • 2 likes
  • 342 Views
  • 16 replies
  • 2 likes

Superuser Contribution Smart shuffle does not create a new mix/shuffle order

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime it is turned off and on, smart shuffle queues the ...

  • Visitor
  • Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime...
  • Carol43
  • Casual Listener
  • 39231 Views
  • 135 replies
  • 42 likes
  • 39231 Views
  • 135 replies
  • 42 likes

Superuser Contribution Music automatically deleted from "your songs"

PlanPremiumCountryItalyDeviceGoogle Pixel 7Operating SystemAndroid stock My Question or IssueWhen I listen to music through my headphones, suddenly the app crashes and I can't find the song I was listening to in the list of my favourites (I'm referri...

  • Newbie
  • Plan Premium Country Italy Device Google Pixel 7 Operating System Android stock   My Question or Issue When I listen to music through my headphones, suddenly the app crashes and I can'...
  • Vasil
  • Moderator
  • 77 Views
  • 1 replies
  • 1 likes
  • 77 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Android Auto Missing Albums

Spotify app and Android Auto are not in sync with my albums in my library. Has been an issue for years ever since I first started using it. Attached are two photos for reference, you cam see how the Android Auto screenshot has way less albums than sh...

  • Roadie
  • Spotify app and Android Auto are not in sync with my albums in my library. Has been an issue for years ever since I first started using it.   Attached are two photos for reference, you cam see...
  • Mindsurf9r
  • Casual Listener
  • 741 Views
  • 4 replies
  • 0 likes
  • 741 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Connect] Disable automatic switching between devices

Spotify Connect is great but the automatic switching is not for everyone. Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in more than one device and I am happy with that, but the applica...

  • Casual Listener
  • Spotify Connect is great but the automatic switching is not for everyone.   Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in mo...
  • DarkAvenger36
  • Casual Listener
  • 63635 Views
  • 145 replies
  • 109 likes
  • Connect
    Desktop
  • 63635 Views
  • 145 replies
  • 109 likes

Solved!!Superuser Contribution Widget with no Rounded Corners

Plan: PremiumCountry: IndiaDevice: iQOO Z7sOperating System: Fun Touch OS 14 (Android 14) My IssueThe widget, not matter of what size, always has sharp squared corners.Tried uninstalling, re installing, rebooting the device, etc. Nothing fixed it.Ple...

  • Regular
  • Plan: Premium Country: India Device: iQOO Z7s Operating System: Fun Touch OS 14 (Android 14)   My Issue The widget, not matter of what size, always has sharp squared co...
  • Maria
  • Moderator
  • 161 Views
  • 3 replies
  • 0 likes
  • 161 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why won't shuffle play turn off on system-created playlists on Android?

I'll pull up Spotify and skim through a few Daily Mix playlists, maybe daylist, maybe Discover Weekly, maybe Release Radar, see a few songs at the top of a list that catch my eye, and be like "Yeah, I choose you". I hear the first song, great. Then i...

  • Regular
  • I'll pull up Spotify and skim through a few Daily Mix playlists, maybe daylist, maybe Discover Weekly, maybe Release Radar, see a few songs at the top of a list that catch my eye, and be like "Yeah, ...
  • Ivelina
  • Moderator
  • 254 Views
  • 10 replies
  • 0 likes
  • 254 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify lagging while changing/shuffling songs

PlanPremiumCountryThailandDevice(Realme 7 Pro)Operating System(Android Oreo) My Question or IssueI've been trouble with this problem for a while. My Spotify app on my phone gets laggy while I try to skip the music and even shuffle it like a screen is...

  • Newbie
  • Plan Premium Country Thailand Device (Realme 7 Pro) Operating System (Android Oreo)   My Question or Issue I've been trouble with this problem for a while. My Spotify app on my ph...
  • Coockepotato
  • Visitor
  • 4542 Views
  • 4 replies
  • 1 likes
  • 4542 Views
  • 4 replies
  • 1 likes

Superuser Contribution Wear OS app keeps watch always awake

PlanPremiumCountryUnited KingdomDevicePixel Watch (1st Gen) with Pixel 7 ProOperating SystemWear OS 5.0 on watch,Android 15 on phone My Question or IssueWith the latest version of the Spotify app on Wear OS the app no longer respects the watch gestur...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Pixel Watch (1st Gen) with Pixel 7 Pro Operating System Wear OS 5.0 on watch, Android 15 on phone   My Question or Issue With the lates...
  • Eni
  • Moderator
  • 402 Views
  • 15 replies
  • 1 likes
  • 402 Views
  • 15 replies
  • 1 likes