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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42617 Views
  • 66 replies
  • 25 likes
  • 42617 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878106 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878106 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26393 Views
  • 4 replies
  • 0 likes
  • 26393 Views
  • 4 replies
  • 0 likes

Superuser Contribution New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before.   The new widget will make it simpler and faster to acc...
  • jt120
  • Casual Listener
  • 42617 Views
  • 66 replies
  • 25 likes
  • 42617 Views
  • 66 replies
  • 25 likes

Superuser Contribution 15 Seconds Skip instead of next track skip

PlanFreeCountryGermanyDeviceXiaomi Redmi12 ProOperating SystemAndroid My Question or IssueMy problem is shown in my screenshot. Yesterday, the Spotify option still had a 15 seconds forward and 15 seconds back button instead of the skip buttons. But I...

  • Newbie
  • Plan Free Country Germany Device Xiaomi Redmi12 Pro Operating System Android   My Question or Issue My problem is shown in my screenshot. Yesterday, the Spotify option still had a 15 s...
  • jt120
  • Casual Listener
  • 571 Views
  • 2 replies
  • 0 likes
  • 571 Views
  • 2 replies
  • 0 likes

Jam disappeared

Plan: PremiumOperating System: Android 11 My Question or Issue:Jam disappeared. It's not in the app anymore.The feature broke some time ago, and by that I mean the button for "start a jam" became unresponsive. One could click on it many times to no a...

  • Newbie
  • Plan: Premium Operating System: Android 11   My Question or Issue: Jam disappeared. It's not in the app anymore. The feature broke some time ago, and by that I mean the button for "start a ...
  • 32 Views
  • 0 replies
  • 0 likes
  • 32 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast keeps playing an old episode instead of the next episode

PlanFree/PremiumCountryUKDeviceAndroid My Question or IssueThis has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just played the next episode when it finishes (exactly as you would expect). But f...

  • Music Fan
  • Plan Free/Premium Country UK Device Android   My Question or Issue This has been happening for maybe 3 weeks. I've been listening to a podcast for years and Spotify has always just playe...
  • Dessi
  • Moderator
  • 120 Views
  • 3 replies
  • 0 likes
  • 120 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google assistant plays alternative versions of songs such as remixes

When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping for about a minute (it's a remix) instead of the exp...

  • Casual Listener
  • When I try and play songs on Android using Google Assistant i get non studio versions. For example, if I ask for Diamonds by Rhianna I instead get a incredibly explicit song with Kayne West rapping f...
  • joepadmiraal
  • Casual Listener
  • 4056 Views
  • 51 replies
  • 5 likes
  • 4056 Views
  • 51 replies
  • 5 likes

Superuser Contribution Random song playing not part of playlist

PlanFreeCountryDenmarkDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueWhen Im listening to my playlist, which have two podcast episodes in, on my phone, then Spotify just suddenly plays a random song that isnt part of it. The a...

  • Casual Listener
  • Plan Free Country Denmark Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue When Im listening to my playlist, which have two podcast episodes in, on my phone...
  • Toodaloo
  • Casual Listener
  • 389 Views
  • 5 replies
  • 0 likes
  • 389 Views
  • 5 replies
  • 0 likes

Superuser Contribution Jams - glitching when others edit the queue

I am experimenting with the "Jam" feature. I love it - but whenever anyone touches the queue, the song playing glitches for a microsecond. It happens when people add songs from their phones. Really annoying. If it's an active jam its unlistenable. An...

  • Casual Listener
  • I am experimenting with the "Jam" feature. I love it - but whenever anyone touches the queue, the song playing glitches for a microsecond. It happens when people add songs from their phones. Really a...
  • CharlesViking
  • Casual Listener
  • 4923 Views
  • 51 replies
  • 11 likes
  • 4923 Views
  • 51 replies
  • 11 likes

old device is connecting to my account automatically

the device in question is a Google home mini several states away at my childhood home, whenever my family plays music on that speaker it connects to my Spotify account and plays their music choice from my phone. is there a way to disconnect my accoun...

  • Visitor
  • the device in question is a Google home mini several states away at my childhood home, whenever my family plays music on that speaker it connects to my Spotify account and plays their music choice fr...
  • osornios
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart shuffle does not create a new mix/shuffle order

Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime it is turned off and on, smart shuffle queues the ...

  • Visitor
  • Whenever I turn smart shuffle on, it does not generate a new shuffle order. It queues the exact same songs in the exact same order every time. Unlike regular shuffle which creates a new mix everytime...
  • Not applicable
  • 28046 Views
  • 129 replies
  • 40 likes
  • 28046 Views
  • 129 replies
  • 40 likes

Superuser Contribution Google assistant on Sonos fails to play spotify music

Plan: FamilyCountry: SwedenDevice: Sonos Arc Hi. I am using the google assistent on Sonos Arc home theatre system and I can through voice command control everything around music playing (next song, volume control) EXCEPT to START playing music on spo...

  • Newbie
  • Plan: Family Country: Sweden Device: Sonos Arc   Hi.   I am using the google assistent on Sonos Arc home theatre system and I can through voice command control everything around music...
  • Electricsmooth
  • Visitor
  • 2193 Views
  • 6 replies
  • 1 likes
  • 2193 Views
  • 6 replies
  • 1 likes

Superuser Contribution Android Spotify Alarm Bug w/ workaround

I use Spotify as an alarm clock, and I use it with Spotify DJ. A few days ago, the DJ X stopped working on my alarms. I tried resetting my device, clearing all cache files from the clock and Spotify, clearing all stored files, logging in and out of S...

  • Casual Listener
  • I use Spotify as an alarm clock, and I use it with Spotify DJ.  A few days ago, the DJ X stopped working on my alarms.  I tried resetting my device, clearing all cache files from the clock ...
  • Eni
  • Moderator
  • 188 Views
  • 6 replies
  • 0 likes
  • 188 Views
  • 6 replies
  • 0 likes

Superuser Contribution My App doesn't allow to see the translating letter of the songs

PlanPremiumCountryChile Device(PC, Samsung)Operating System(Win 11, S23) My Question or Issue (Sorry, english isn't my native language, I will try to explain myself better I can) I open spotify using facebook years ago.Then I acquired a premium plan....

  • Casual Listener
  •   Plan Premium Country Chile   Device (PC, Samsung) Operating System (Win 11, S23)   My Question or Issue   (Sorry, english isn't my native language, I will try to ex...
  • KatialandiaCL
  • Casual Listener
  • 63 Views
  • 2 replies
  • 0 likes
  • 63 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffle is bugged, stuck on Smart Shuffle and only plays songs in one genre

Recently I had listened to a lot of metal music. However, this genre only represents a portion of my Liked Songs, which is a lot more diverse.Since a day or two ago, every time I try to play my Liked Songs on shuffle, Spotify will ONLY play songs in ...

  • Visitor
  • Recently I had listened to a lot of metal music. However, this genre only represents a portion of my Liked Songs, which is a lot more diverse. Since a day or two ago, every time I try to play my L...
  • Novy
  • Moderator
  • 4790 Views
  • 7 replies
  • 2 likes
  • 4790 Views
  • 7 replies
  • 2 likes

Superuser Contribution I have Galaxy S24 and I don't get notifications from Spotify

I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.

  • Casual Listener
  • I've checked that the Notifications permission is allowed on the settings of the phone, I've checked the notifications settings in Spotify But still it's not working.
  • taln87
  • Casual Listener
  • 116 Views
  • 4 replies
  • 0 likes
  • 116 Views
  • 4 replies
  • 0 likes

Superuser Contribution KNOWN UNRESOLVED ISSUE FOR YEARS - Spotify redownloads all songs every phone restart

PlanPremiumCountryPolandDeviceXiaomi Redmi Note 4XOperating SystemAndroid 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10My Question or IssueAs title says - almost every reboot Spotify resets songs location to internal storage an...

  • Music Fan
  • Plan Premium Country Poland Device Xiaomi Redmi Note 4X Operating System Android 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10 My Question or Issue As t...
  • EarlPurple
  • Roadie
  • 3689 Views
  • 26 replies
  • 11 likes
  • 3689 Views
  • 26 replies
  • 11 likes

Superuser Contribution Share to Instagram Story Option Just Gone

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 5Operating SystemAndroid 8.1.0 My Question or Issue I just updated my spotify app and got the 'share to instagram story' option. I tried and it works. But when I tried for the second time (the next d...

  • Casual Listener
  • Plan Premium Country Indonesia Device Xiaomi Redmi Note 5 Operating System Android 8.1.0   My Question or Issue  I just updated my spotify app and got the 'share to instagram stor...
  • BradleymcAlliste
  • Newbie
  • 8587 Views
  • 25 replies
  • 1 likes
  • 8587 Views
  • 25 replies
  • 1 likes

Superuser Contribution No Sound on Instagram Stories

I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue. PlanPremium CountryPhilippines DevicePoco F2 Pro Operating SystemAndroid 10, MiUI ...

  • Newbie
  • I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue.    Plan Premium &...
  • buckle42
  • Visitor
  • 64585 Views
  • 27 replies
  • 5 likes
  • 64585 Views
  • 27 replies
  • 5 likes

Superuser Contribution Why can't I change the order of my songs in my playlist

I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked at other solution and everytime I see someone say ...

  • Visitor
  • I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked...
  • Not applicable
  • 42465 Views
  • 12 replies
  • 2 likes
  • 42465 Views
  • 12 replies
  • 2 likes

Pause button on Bluetooth headphones/earbuds doesn't work properly (ongoing bug for years)

PlanPremium CountryFrance DeviceAny Android device Operating SystemAndroid My Question or IssueThis has been an issue for years and nothing has been done to fix it. I have had multiple devices in the meantime and have tried any troubleshooting and no...

  • Visitor
  • ...his creates awkward situations in public when I quickly want to pause music to talk to someone or listen to a public announcement but I can't because the button doesn't work and I need to grab my phone f...
  • 36 Views
  • 0 replies
  • 0 likes
  • 36 Views
  • 0 replies
  • 0 likes