Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 63615 Views
  • 68 replies
  • 26 likes
  • 63615 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28644 Views
  • 5 replies
  • 0 likes
  • 28644 Views
  • 5 replies
  • 0 likes

Superuser Contribution Latest version of Spotify APK

Plan Premium Country US Device Kindle Fire HD 2nd gen My Question or Issue Both the Amazon appstore and Google Play won't allow me to download Spotify to my Kindle Fire HD 2nd gen because apparently my device isn't compatible with it. Thankfully, I f...

  • Casual Listener
  • Plan Premium Country US Device Kindle Fire HD 2nd gen   My Question or Issue Both the Amazon appstore and Google Play won't allow me to download Spotify to my Kindle Fire HD 2nd ...
  • williams31
  • Casual Listener
  • 3783 Views
  • 4 replies
  • 8 likes
  • 3783 Views
  • 4 replies
  • 8 likes

Superuser Contribution Podcast queue changed or cleared

PlanPremiumCountryUnited States DeviceSamsung Galaxy s23Operating SystemAndroid 14Spotify Version8.9.38.494 My IssueIt's a two part issue, but both parts seem to be linked to opening the app while connected to bluetooth.When listening to a podcasts b...

  • Gig Goer
  • Plan Premium Country United States   Device Samsung Galaxy s23 Operating System Android 14 Spotify Version 8.9.38.494   My Issue It's a two part issue, but both parts seem to b...
  • Funkle
  • Visitor
  • 828 Views
  • 5 replies
  • 1 likes
  • 828 Views
  • 5 replies
  • 1 likes

Superuser Contribution No settings on Android TV

PlanPremiumDeviceTVOperating SystemAndroid TV 11 My Question or IssueMy 1st TV with Android. Spotify from Google Play. No settings button. Stream with the Connect from a phone or a laptop. How to be sure about quality?

  • Casual Listener
  • Plan Premium Device TV Operating System Android TV 11   My Question or Issue My 1st TV with Android. Spotify from Google Play. No settings button. Stream with the Connect from a phone or...
  • Nickerchen
  • Regular
  • 1467 Views
  • 7 replies
  • 1 likes
  • 1467 Views
  • 7 replies
  • 1 likes

Superuser Contribution Missing Spotify Controls in Notification Panel

Missing Spotify Controls in Notification Panel Issue Description: The media controls for Spotify are missing from the notification panel (media player section). The controls used to appear correctly, but now they don’t show up for Spotify. Other musi...

  • Regular
  • Missing Spotify Controls in Notification Panel   Issue Description:   The media controls for Spotify are missing from the notification panel (media player section). The controls used to...
  • Hattifnatti
  • Newbie
  • 500 Views
  • 5 replies
  • 0 likes
  • 500 Views
  • 5 replies
  • 0 likes

Not playing songs on a few albums

Listening to a artist and there songs are skipping for some reason .PlanFree/PremiumCountry DeviceSamsung galaxy s25 ultraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Listening to a artist and there songs are skipping for some reason . Plan Free/Premium Country   Device Samsung galaxy s25 ultra Operating System (iOS 10, Android Oreo, Windows 10,e...
  • RayyW0
  • Rising Star 1
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to stop Spotify starting when I switch on Bluetooth?

I have Spotify installed on a Pixel 5, running Android 12 (standard build). Whenever I switch on Bluetooth, Spotify automatically starts playing. This has only started happening to me in the last month or so. When I switch my phone on in the morning,...

  • Regular
  • I have Spotify installed on a Pixel 5, running Android 12 (standard build).   Whenever I switch on Bluetooth, Spotify automatically starts playing.  This has only started happening to me ...
  • Chilli81
  • Visitor
  • 23792 Views
  • 30 replies
  • 3 likes
  • 23792 Views
  • 30 replies
  • 3 likes

Superuser Contribution Night Light filter 'Unavailable' in certain parts of Spotify

PlanPremiumCountryUKDevicemoto g24Operating SystemAndroid 14 My Question or IssueThe Android system night light and extra dim options are both greyed out in Android with the text 'Unavailable' when in some screens in Spotify.It seems to happen when S...

  • Casual Listener
  • Plan Premium Country UK Device moto g24 Operating System Android 14   My Question or Issue The Android system night light and extra dim options are both greyed out in Android with the ...
  • shiftypistachio
  • Casual Listener
  • 270 Views
  • 4 replies
  • 0 likes
  • 270 Views
  • 4 replies
  • 0 likes

Music

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jose_M
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Split-Screen Support Missing on Android

Hello Spotify Support Team,I've recently noticed that Spotify no longer supports split-screen mode on my Android device (Zenfone 11 Ultra, Android 14). This feature was working before, but now it seems to be disabled.I often use split-screen to multi...

  • Newbie
  • Hello Spotify Support Team, I've recently noticed that Spotify no longer supports split-screen mode on my Android device (Zenfone 11 Ultra, Android 14). This feature was working before, but now it...
  • svendllavendel
  • Casual Listener
  • 1266 Views
  • 11 replies
  • 6 likes
  • 1266 Views
  • 11 replies
  • 6 likes

Superuser Contribution Podcast changes after 3 hours

PlanPremiumCountry UK DeviceSamsung S22Operating System My Question or Issue We like listening to a 12 hour podcast overnight like sleep sounds. It has to last the whole time we are sleeping. We have tried two different podcasts both of which change ...

  • Newbie
  • Plan Premium Country UK   Device Samsung S22 Operating System     My Question or Issue   We like listening to a 12 hour podcast overnight like sleep sounds. It has to l...
  • Anthemosity
  • Visitor
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to permanently disable Videos on Android TV

PlanPremiumCountryGermanyDevicePhilips 55POS5002 Android TV(TPM171E)Operating SystemAndroid TV 8.0.0Spotify App Version1.83.3 My Question or Issue The new video playback feature seems like a nice idea but my TV stops playback and needs to buffer if a...

  • Newbie
  • Plan Premium Country Germany Device Philips 55POS5002 Android TV(TPM171E) Operating System Android TV 8.0.0 Spotify App Version 1.83.3   My Question or Issue   The new video pl...
  • whobki
  • Visitor
  • 2492 Views
  • 7 replies
  • 20 likes
  • Android TV
    Video On Spotify
  • 2492 Views
  • 7 replies
  • 20 likes

Superuser Contribution Shared links doesn't work

PlanPremiumCountrySwedenDeviceOnePlus NordOperating SystemAndroid 11BrowserChrome, Brave My Question or IssueI've seen other topics here about shared links not working and they've been closed without action, like this one for example: https://communi...

  • Casual Listener
  • Plan Premium Country Sweden Device OnePlus Nord Operating System Android 11 Browser Chrome, Brave   My Question or Issue I've seen other topics here about shared links not working an...
  • muwaffaq
  • Newbie
  • 38073 Views
  • 97 replies
  • 20 likes
  • Android
    Share links
  • 38073 Views
  • 97 replies
  • 20 likes

Solved!!Superuser Contribution Cannot like songs on lock screen

PlanPremiumCountryAUTDeviceHuawei Honor 10Operating SystemAndroid 10 My Question or IssueI've done some research and it seems like I should be able to like songs on the lock screen by pulling down the lock screen banner. However, it doesn't let me. W...

  • Regular
  • Plan Premium Country AUT Device Huawei Honor 10 Operating System Android 10   My Question or Issue I've done some research and it seems like I should be able to like songs on the lock ...
  • JoaoSacramento
  • Newbie
  • 5397 Views
  • 12 replies
  • 0 likes
  • 5397 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify no longer working properly on Android Auto

Hello, Up until about a week ago, I used to be able to listen to podcasts in my car through Android Auto with no problems. I would download episodes of podcasts for off-line listening, and I would be able to listen to podcasts while driving off-line....

  • Casual Listener
  • Hello,   Up until about a week ago, I used to be able to listen to podcasts in my car through Android Auto with no problems. I would download episodes of podcasts for off-line listening, and I...
  • cpiasecky
  • Newbie
  • 778 Views
  • 9 replies
  • 0 likes
  • 778 Views
  • 9 replies
  • 0 likes

Music is not available on my device

I wanted to listen to the music used in Evangelion, "Fly me to the moon", but I'm having trouble. An error occurred. "Music is not available on the device" The text appears.

  • Newbie
  • I wanted to listen to the music used in Evangelion, "Fly me to the moon", but I'm having trouble. An error occurred. "Music is not available on the device" The text appears.
  • osornios
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 'Add to Playlist' - playlist order is random

PremiumCountry Germany Device(Samsung Galaxy S7)Operating System(Android) My Question or Issue When I listen to a song and I want to add it to my playlists the order of the playlists is completely random.(I think this is like that since approximately...

  • Casual Listener
  • Premium Country Germany   Device (Samsung Galaxy S7) Operating System (Android)   My Question or Issue   When I listen to a song and I want to add it to my playlists the orde...
  • Brutalist151
  • Visitor
  • 9534 Views
  • 28 replies
  • 13 likes
  • 9534 Views
  • 28 replies
  • 13 likes

spotify takes ages to start every time I open the app

for a while now, everytime i want to open the app it takes up to like a minute for it to start up.

  • Newbie
  • for a while now, everytime i want to open the app it takes up to like a minute for it to start up.
  • RayyW0
  • Rising Star 1
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution KNOWN UNRESOLVED ISSUE FOR YEARS - Spotify redownloads all songs every phone restart

PlanPremiumCountryPolandDeviceXiaomi Redmi Note 4XOperating SystemAndroid 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10My Question or IssueAs title says - almost every reboot Spotify resets songs location to internal storage an...

  • Music Fan
  • Plan Premium Country Poland Device Xiaomi Redmi Note 4X Operating System Android 7 (MIUI) -> 7.1.2 (custom systems since there)-> 8 -> 8.1 -> 9 -> 10 My Question or Issue As t...
  • the13thfrance
  • Newbie
  • 4443 Views
  • 28 replies
  • 11 likes
  • 4443 Views
  • 28 replies
  • 11 likes

Solved!!Superuser Contribution Wrong artwork cover on car's Bluetooth.

PlanPremiumCountryGreeceDeviceNothing Phone 1 Operating SystemAndroid 13CarHyundai Tucson (2021) My Question or IssueMobile connected via Bluetooth (not android auto with cable, only Bluetooth).Music plays from Spotify. The title and the artwork cove...

  • Casual Listener
  • Plan Premium Country Greece Device Nothing Phone 1  Operating System Android 13 Car Hyundai Tucson (2021)   My Question or Issue Mobile connected via Bluetooth (not android...
  • Aaronjung02
  • Visitor
  • 15795 Views
  • 108 replies
  • 4 likes
  • artwork cover
    avrcp
    bluetooth
  • 15795 Views
  • 108 replies
  • 4 likes

Superuser Contribution Spotify Android app crashes when switching from podcast to DJ

PlanPremiumCountryUSADevicePixel 9Operating SystemAndroid 15 Versionversion 9.0.30.642com.spotify.music My Question or IssueSteps to reproduce: 1. Play a podcast episode2. Navigate to the AI DJ from home screen while the podcast is playing3. DJ appea...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 9 Operating System Android 15   Version version 9.0.30.642 com.spotify.music   My Question or Issue Steps to reproduce:  1. Play a ...
  • Bjornsson
  • Newbie
  • 208 Views
  • 3 replies
  • 1 likes
  • 208 Views
  • 3 replies
  • 1 likes