Samsung Watch 4 Track skipping problem

[joeeycermak]

I'm having a problem when playing on my phone, when I switch to the next or previous song on the Spotify app on my watch, it always skips two songs in the playlist, not just one like normal. I use a Samsung Watch 4 and a Samsung Galaxy S21 Ultra. I have reinstalled the apps on both devices, re-paired, all apps are updated to the latest version. I have also reset the watch to factory settings but still experiencing this problem. When operated on mobile only, this problem does not appear and songs are scrolled normally one at a time without skipping. I don't know where the problem is, but I didn't observe this problem until recently.
Please help me.

[Eni]

Hey there @joeeycermak, 

Thanks for reaching out about this and welcome to the Community.

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

If this doesn't do the trick, could you let us know if this is only happening when you're streaming or with your downloaded content as well?

Keep us posted.

[CaeserGRt]

Plan

Premium

Country

India

Device

Oppo K10 5g

Operating System

Android 14

My Question or Issue

My smartwatch(Cult Ranger XR1) keeps skipping multiple songs when pressed skip once. At first I thought it was due to the watch and replaced the watch as well, but the watch works just fine with in-built music apps or any other music app. This problem is only happening in spotify. Please kindly look into the matter and provide an update as this is an annoying issue. Even after wearing a smart watch I have to use my phone to skip songs. Thanks for the help.

[CaeserGRt]

Since I am also facing the same issue for a different smart watch, the clean installation didn't work. This is happening for both while streaming and playing downloaded playlists.

[Ivelina]

Hey @CaeserGRt,

Thanks for reaching out via the Community and for the provided details!

In order to get a better understanding since you mentioned that you're also facing the same issue for a different smart watch, do you mean different than Samsung Watch 4 or Cult Ranger XR1 or is it a different model? If it's a different watch, feel free to send us the make and model.

It's worth testing with some further troubleshooting, such as making sure that there aren't any pending OS updates on your smart watch, as well as re-pairing the watch and your phone just in case. 

We'll be on the lookout.

[CaeserGRt]

The watch i am using is Cult Ranger XR1. I have re-paired the watch as well as replaced the watch once but still facing the same problem. The watch is up to date with it's updates as well.

[Maria]

Hey there @CaeserGRt,

Thanks for following up!

Just to make sure we're on the same page, the replaced watch is of the exact same make and model as the previous one? And did you notice if this happened at any specific points? For example, after an update to the device's OS or to the Spotify app. 

Also, could you double-check if listening in offline mode makes any difference? Does it happen with all playlists, podcasts and albums, or just with specific ones?

Should this behavior persist, would you mind letting us know what version of the operating system you're currently running on the watch as well?

Let us know how it goes! Cheers.

[CaeserGRt]

Issue occurring before and after update for all songs/podcasts/etc in offline mode as well. Skips 3-4 or more songs on next/prev song button. PFA watch system info.

[Maria]

Hey there,

Thanks for keeping us in the loop here @CaeserGRt and for sending over some more info!

As you mention that this happens on 2 different watches of the same model, it's worth checking if connecting it to another phone makes any difference. Another option is to try with different Spotify account as well. For example, you can ask a friend or a family member to log in to your device to see if it persists.

As a heads-up, as you've already tried some troubleshooting and that this seems to have happened since before any new updates, it's possible that it's related to this specific setup. This means that we can't provide a specific timeframe for if or when this will be fixed. We can recommend checking with the watch manufacturer in this case, however, so that they can look into this from their end as well.

Cheers!