Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Samsung's Lollipop Update Loses Music/Playlists - SOLUTION.

Samsung's Lollipop Update Loses Music/Playlists - SOLUTION.

Avatar of IMS
Newbie
2015-05-14 03:51 PM
Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists.

The 100% successful solution is to uninstall/reinstall Spotify App.

DO NOT clear cache or 'force stop' beforehand, just simply uninstall and reinstall.

Open reinstalled Spotify, log in and your "lost" saved music and playlists will all be back just as they were before the LOLLIPOP update.
Reply
1 Reply

Avatar of DannyFL
Roadie
2015-05-14 04:58 PM
@taedium , do you think this would work for you?
Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. 🙂

0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more