See music on phone but won't play and doesn't appear on Windows App

[mr_Kane]

In particular the artist Jason Cruz and Howl, album Good Man's Ruin. It shows on my phone the entire album greyed out and won't play. When I go to search for it on the windows program it doesn't even show the artist. Did someone forget to pay the bills and Spotify dropped their music and I have a ghost of an album formerly saved to my phone?? Bring it back. It's a great album.

[Daniel]

Sounds like the artist/label removed the album from Spotify. They sometimes do this and if Spotify receives a request to take a particular artist or album off then they must do this else they will be in breach of contract.

Unfortunately this is a decision made by the artist or their representation and not something Spotify can or want to do (Spotify would love to have every album by every artist available).

[mr_Kane]

Music was up, then down, then up, then down. This Spotify help is the worst service ever. It does not answer anything. 

Problem: I can navigate to an artist (Jason Cruz and Howl) and sometimes the albums show, sometimes they do not, sometimes they do then just disappear. Just put a button that says "report a problem" then i could just click that and highlight the exact page that has the problem instead of coming to an arbitrary forum that has no connection to the problem. dumb.