Some songs won't start or play at all

[bigbangpegasis1]

Hello. I've had this problem for a while now. With a few songs that I have downloaded, they just won't start, and if i skip ahead they won't play. I've tried reinstalling, logging in and out, undownloading and redownloading the song, etc. Nothing. They are tracks on spotify, but dont seem to work. I'm a premium member and would just like to be able to listen to these songs .-. I am on a samsung galaxy s5.

[Daniel]

Can you try the steps detailed in the link below:

https://community.spotify.com/t5/Help-Android/PSA-Samsung-users-please-read/td-p/1334731

[bigbangpegasis1]

I'm not on marshmellow, and this issue has been happening for a while.

[Daniel]

What storage device are you using?

Can you try a clean install with the SD card removed from the device and see if the issue persists?

[bigbangpegasis1]

Ive tried that already, and it still happening. Its weird though, its only like, 3 or 4 songs, but they work fine when I go online. They just dont start offline and even when i skip into the song, they don't play. I dont know why, ive tried different SDcards, tried the phone storage itself, pretty much anything.

[Daniel]

How about changing the download quality? Can you give that a shot?

[bigbangpegasis1]

I've tried it, still the same thing.

[Daniel]

What version of the SPotify app are you on? Your device is also upgradeable to Marshmallow - Can you check for updates?

[bigbangpegasis1]

5.20.885 but this has been happening for a while, for quite a few updates. Just checked for updates, and im not able to (most likely due to my cell carrier)

[Daniel]

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.