Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Someone please help me remove this device

Someone please help me remove this device

This device (screenshot included) keeps hijacking my account and changing my music when I listen as well as deleting my saved songs. It's always playing Spanish music and I've tried changing my password, and removing it from offline devices and tried signing out everywhere, nothing seems to work.
Screenshot_20170419-131854.png
Reply
1 Reply

Hi,

 

This could be two possible reasons.

 

The person is on the same network as you and doing it that way.

 

Have you had your account linked to your Facebook at all? If so, try changing your password on there.

 

If that does not work, I will leave this to Spotify, or you could make a new account and Spotify can merge the accounts, moving playlists over etc.

 

-Thomas

Suggested posts