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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43236 Views
  • 66 replies
  • 25 likes
  • 43236 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878423 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878423 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26499 Views
  • 4 replies
  • 0 likes
  • 26499 Views
  • 4 replies
  • 0 likes

Spotify Premium on Kindle Fire issues

I have a Spotify premium account and have app installed on my iPad and iPhone. My daughter has a Kindle Fire which I recently installed the app on. I have logged in to my account on it but it can't find my playlists and saved music. Anyone know why o...

  • Visitor
  • I have a Spotify premium account and have app installed on my iPad and iPhone. My daughter has a Kindle Fire which I recently installed the app on. I have logged in to my account on it but it can't f...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Stop adding garbage to my "up next"

Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed. WORSE : tunes get added to 'next from...', and I CANNOT se...

  • Regular
  • Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed.  ...
  • davidgilling
  • Regular
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Last.fm login error notification... with last.fm disabled!

Another one to add to the endless list of bugs that have recently popped up with Spotify.I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it instantly reappears. Before this issue started, I had ...

  • Regular
  • Another one to add to the endless list of bugs that have recently popped up with Spotify. I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it i...
  • 254 Views
  • 0 replies
  • 1 likes
  • 254 Views
  • 0 replies
  • 1 likes

Solved!! Phone randomly starts to play music

Hey guys, Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times those issues occured, I did not touch my spotify application at...

  • Casual Listener
  • Hey guys,   Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times tho...
  • sundae1
  • Casual Listener
  • 28715 Views
  • 3 replies
  • 0 likes
  • 28715 Views
  • 3 replies
  • 0 likes

A way to reorganize playlists.

I can reorganize my playlists and starred songs alphabetically on the desktop version of spotify, making it significantly easier to find a song, yet unable to do the same thing for the mobile versions of spotify. Just a little nitpick, but one that I...

  • Newbie
  • I can reorganize my playlists and starred songs alphabetically on the desktop version of spotify, making it significantly easier to find a song, yet unable to do the same thing for the mobile version...
  • Joe
  • Community Legend
  • 1030 Views
  • 5 replies
  • 2 likes
  • 1030 Views
  • 5 replies
  • 2 likes

Not updated properly

The app just updated and I loved it for the hour I actually had it, then it went back to the old version. After logging out and uninstalling multiple times I got it back but again for only a little bit; I still have the old version, and my sister als...

  • Newbie
  • The app just updated and I loved it for the hour I actually had it, then it went back to the old version. After logging out and uninstalling multiple times I got it back but again for only a little b...
  • MattSuda
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

SD card

Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....

  • Visitor
  • Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

SD card issue. There is no "Storage" button in my settings.

https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/In the link above it says click storage but when I go to my settings that storage button just isn't there. Help. Version of app: Android 7.8.0.607 armV7Android 6.0.1

  • Casual Listener
  • https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/ In the link above it says click storage but when I go to my settings that storage button just isn't there.  &nb...
  • MattSuda
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! sorted by artist

Hello, It would be good if in the app (android so far) the play list could also be sorted by artist.Who can I share with this idea for a change? many greets

  • Newbie
  • Hello,   It would be good if in the app (android so far) the play list could also be sorted by artist. Who can I share with this idea for a change?   many greets
  • MattSuda
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Can you change your name back to your original username after connecting to facebook?

after I connected my spotify account to my facebook it changed the name to my full name, I've unlinked them, but it's still the same. I'm just wondering if its possible to change back, and if so then how?

  • Newbie
  • after I connected my spotify account to my facebook it changed the name to my full name, I've unlinked them, but it's still the same. I'm just wondering if its possible to change back, and if so then...
  • MattSuda
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Listening to podcasts in New Zealand

Hey guys, Have been using Spotify preminum for a couple of months now. Does anyone know if its possisble to listen to podcasts in NZ?

  • Newbie
  • Hey guys,    Have been using Spotify preminum for a couple of months now.    Does anyone know if its possisble to listen to podcasts in NZ?
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Solved!! Add to queue seems to do nothing, no more add to up next?

The add to up next option from the long press menu in my library seems to have been replaced with an add to queue option. This change in and of itself is fine, but the documentation on the Spotify site still references add to queue.Regardless, this f...

  • Casual Listener
  • The add to up next option from the long press menu in my library seems to have been replaced with an add to queue option. This change in and of itself is fine, but the documentation on the Spotify si...
  • skennedy789
  • Music Fan
  • 524 Views
  • 4 replies
  • 0 likes
  • 524 Views
  • 4 replies
  • 0 likes

Wifi Network - Only Downloads On Neighbors Wifi

WIthin the last 2-4 weeks I have not been able to download songs on my Android phone. I've uninstalled the app, cleared the cache, restarted my phone and do not have more than 3,000 songs on my phone (see cleared cache above). I read a post about som...

  • Regular
  • WIthin the last 2-4 weeks I have not been able to download songs on my Android phone.  I've uninstalled the app, cleared the cache, restarted my phone and do not have more than 3,000 songs on my...
  • ehilding01
  • Regular
  • 403 Views
  • 6 replies
  • 0 likes
  • 403 Views
  • 6 replies
  • 0 likes

Issues with SD card

I'm having since tofay some issues teying to download my music and save it on the SD card of my android but the option is not appearing on the app, my SD card is active and working very well as usual. Why is happening this?

  • Newbie
  • I'm having since tofay some issues teying to download my music and save it on the SD card of my android but the option is not appearing on the app, my SD card is active and working very well as usual...
  • MattSuda
  • Spotify Star
  • 3281 Views
  • 1 replies
  • 0 likes
  • 3281 Views
  • 1 replies
  • 0 likes

Can't install Spotify

Hi, I can't install spotify on my phoneModel: Hyper X BladeAndroid Version: 5.1There's enough storage in both phone memory and SD Card

  • Newbie
  • Hi, I can't install spotify on my phone Model: Hyper X Blade Android Version: 5.1 There's enough storage in both phone memory and SD Card
  • Joe
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

When will Spotify provide offline support to Android Smart Watches?

There's a large community here (777 votes to be exact based on an old post) that would like downloadable capabilities for playlists on Android Smart Watches. But we have not heard any form of an update on this topic for more than a year from Spotify ...

  • Newbie
  • There's a large community here (777 votes to be exact based on an old post) that would like downloadable capabilities for playlists on Android Smart Watches. But we have not heard any form of an upda...
  • user-removed
  • Not applicable
  • 547 Views
  • 1 replies
  • 0 likes
  • Android wearables
    Offline download
    Offline listening
    runners
    smartwatch
    Wearable technology
  • 547 Views
  • 1 replies
  • 0 likes

Solved!! Spotify App Crashes When Playing Local File

Whenever I try and play a local file on my Spotify app, it crashes. I thought I had synced my local files with my app. Any advice?

  • Newbie
  • Whenever I try and play a local file on my Spotify app, it crashes. I thought I had synced my local files with my app. Any advice?
  • spookyemperor
  • Casual Listener
  • 9469 Views
  • 12 replies
  • 0 likes
  • 9469 Views
  • 12 replies
  • 0 likes

Playing music from desktop will randomly start playing on my phone!

As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nougat)! Sometimes it'll play from both computer and p...

  • Regular
  • As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nou...
  • StatGuy
  • Regular
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Skipping bits of downloaded songs in premium on android phone + bluetooth headphones in offline mode

I am using spotify premium on android phone while on the train so using bluetooth headphones, only listening to downloaded songs in offline mode as the signal isn't reliable and train wifi does not allow streaming... why would bits be skipping?!

  • Casual Listener
  • I am using spotify premium on android phone while on the train so using bluetooth headphones, only listening to downloaded songs in offline mode as the signal isn't reliable and train wifi does not a...
  • egglett
  • Casual Listener
  • 1311 Views
  • 3 replies
  • 0 likes
  • 1311 Views
  • 3 replies
  • 0 likes