Song artworks not showing on Instagram story

[innerwatch]

Plan Premium

Country France

Device Any

Operating System Android 8.0, iOS 12.1 

Hello, I have noticed that when I want to share a song, artist or album (tested all these out before posting here) as an Instagram story, the generated story only displays a generic grey artwork (a music note for a song, a microphone for an artist, or a record for an album) . It seemed to work fine last week.

Tried it out on my phone and iPod, to the same result, so the problem doesn't seem to come from the OS or any version of it.

[Katerina]

Hey there @innerwatch,

Thanks for posting about this in the Community!

Just to confirm, can you let us know if this occurs when sharing any of your tracks or local files?

We'd first recommend logging out of both Spotify and Instagram and logging back in to shake things up. If that doesn't do the trick, it's worth trying a clean reinstall of the app on your devices by following the steps here.

Let us know how you get on 🙂