Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Song is unavailable even with premium

Song is unavailable even with premium

I've had premium forever and never had a problem. I recently got an update for android as well as spotify and now all my offline downloaded music no longer has a green arrow and whenever I try to even shuffle through ANY playlists, it tells me the SONG IS NOT AVAILABLE. Im not in offline mode so its not that.I know I have good Internet connection so it's not that. I've Uninstalled the app and reinstalled. I've logged out and back in. I've turned my phone off and on. I thought maybe I got downgraded by accident to non premium but even if that were the case, I still would be able to shuffle through spotifys playlists
Reply
2 Replies

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

I did a clean install...didn't work

Suggested posts