Song wont play

[Greg49]

Here's the scoop. Can't play my downloaded songs on new phone.Samsung galaxy 5 note.tried uninstall/reinstall. Have premium but it's not recognized? Any ideas

[Ibonsall14]

Check to see in your account settings, that you don't have more than 3 offlinne devices registered, if you do you must take one off and then try to sign back in on your new device. My guess is that you've logged onto multiple devices in the past (3 or more) and music was played offlinne on them at one point or another, even though you may no longer be signed in on the device it may still be linked with your account.

The offline devices can be accessed by going into your spotify profile (this is different from the community profile), and find the offline devices tab on the left hand side to manage devices.

Hope it helps,

ibonsall14