Songs can't be played

[Eikenlaan]

There are certain songs in my playlist that I can't play, for example A sky full of stars (coldplay). If I want to listen to this song it does play (everything seems to be fine) but there is no sound. I can play other songs in my playlist but some songs just can't be played. The weird thing is that other devices can play it. If I play it on another phone there is sound. If I play it on my phone (no sound) and then play it on my laptop with spotify connect it plays the song just fine. If I remove the download from my playlist I can play it but when I download it the problem occurs again. If I try to download the album (with A sky full of start that is Ghost stories) it downloads every song except for A sky full of stars. What is wrong and how can it be fixed?

[furuanku]

Well problems, like this calls for troubleshooting! yay.

I'd try relogging and if that doesn't work, reinstall spotify on your phone and try again.

You could also check so that you don't have a local version on your phone of the same song as that could pose a problem(I know it can on pc).

It could be that the version of the song you have in the playlist is a local one on your laptop, and because it would only be available on your laptop it would be unable to play it on your phone unless it is synced.

Also try using a different spotify account on the phone you're having issues with.

[Joe]

Try deleting the cache and data from the bottom of spotify settings and see if that fixes it.

[Stovepipe08]

This is stovepipe08@gmail.com the $5,40 has being pay, you haven't refund be to my acct. Please contact me back with anwer.

[Eikenlaan · Accepted solution]

The solution was for me to remove the song from every playlist, then add it to another playlist than the playlist where it didn't work in and from there move it to the playlist where you I wanted it (where it didn't work first). Then you can download and play it. Thanks for thinking with me guys!