Songs greyed out on mobile but not on laptop???

[patthechat]

I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine.

However, I have tried to download them on my mobile and nearly all the songs are greyed out and I can't play them - using the same account, same playlist etc..

Can anyone help with why this is? Seems very strange

[Joe]

Any issues are normally down to communication issues so here's a list of things to check if local files won't download.

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

[patthechat]

Thank you for the swift response Joe.

It seems to have worked now using the Mobile Hotspot idea. Thank you for your help!