Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68224 Views
  • 69 replies
  • 26 likes
  • 68224 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29019 Views
  • 5 replies
  • 0 likes
  • 29019 Views
  • 5 replies
  • 0 likes

S7 updated missing all songs now

Have updated s7 and all music saved to sd card are gone. All non playlist tracks/albums missing. No good

  • Casual Listener
  • Have updated s7 and all music saved to sd card are gone. All non playlist tracks/albums missing. No good
  • Danformer79
  • Casual Listener
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
  • 0 likes

Solved!! Music doesn't stop at the end of the playlist

When I listen music with my playlist, and the repeat mode is desactivaded, spotify play other music that isn't in my playlist when this one is finish. Can you help me ?

  • Casual Listener
  • When I listen music with my playlist, and the repeat mode is desactivaded, spotify play other music that isn't in my playlist when this one is finish. Can you help me ?
  • Jacob
  • Community Legend
  • 1017 Views
  • 1 replies
  • 0 likes
  • 1017 Views
  • 1 replies
  • 0 likes

Solved!! Can't Add to Playlist

I can't do anything like queueing, adding or removing from a playlist, basically anything that has to do with pressing that side button :((((

  • Newbie
  • I can't do anything like queueing, adding or removing from a playlist, basically anything that has to do with pressing that side button :((((
  • Joe
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

How to uninstall spotify.? When i go to settings it only gives me option to enable or disable the ap

How to uninstall spotify.? When i go to settings it only gives me option to enable or disable the application.. I want to uninstall it from my Sony device which got updated to the latest version..

  • Newbie
  • How to uninstall spotify.? When i go to settings it only gives me option to enable or disable the application.. I want to uninstall it from my Sony device which got updated to the latest version..
  • labelscollected
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Can't queue songs on Android

Neither me, or my friends, can queue songs after the new Spotify update

  • Regular
  • Neither me, or my friends, can queue songs after the new Spotify update
  • Joe
  • Community Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Music is constantly pausing

Every time i play music with my premium membership, my song pauses halfway through, and it does this every time i play a song

  • Newbie
  • Every time i play music with my premium membership, my song pauses halfway through, and it does this every time i play a song
  • Champoluc
  • Newbie
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Cubot Rainbow refusing to pair/play

Could anyone help with this? No problem for Nexus 9...?

  • Regular
  • Could anyone help with this? No problem for Nexus 9...?
  • justinewin_
  • Roadie
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Çok sık duraklıyor

Merhaba. Uygulama müzik dinlerken sürekli duraklama moduna geçiyor ve ben tekrar play e basmak zorunda kalıyorum. HTC 10 telefonuma başka bir uygulamadan bildirim geldiğinde Spotify pause konumuna geçiyor. Lütfen yardım.

  • Newbie
  • Merhaba. Uygulama müzik dinlerken sürekli duraklama moduna geçiyor ve ben tekrar play e basmak zorunda kalıyorum. HTC 10 telefonuma başka bir uygulamadan bildirim geldiğinde Spotify pause konumuna ge...
  • 624 Views
  • 0 replies
  • 0 likes
  • 624 Views
  • 0 replies
  • 0 likes

Songs greyed out on mobile but not on laptop???

I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine.However, I have tried to download them on my mobile and nearly all the songs are greyed out and I can't play them - u...

  • Casual Listener
  • I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine. However, I have tried to download them on my mobile and nearly...
  • patthechat
  • Casual Listener
  • 3020 Views
  • 2 replies
  • 1 likes
  • 3020 Views
  • 2 replies
  • 1 likes

Spotify on tablet Huawei mediapad m3

I have a new tablet Huawei mediapad m3 and I can't skip or choose songs like in other tablet. It seems that it works like in the smartphones where with free version we can't skip or choose song.

  • Newbie
  • I have a new tablet Huawei mediapad m3 and I can't skip or choose songs like in other tablet. It seems that it works like in the smartphones where with free version we can't skip or choose song.
  • Joe
  • Community Legend
  • 959 Views
  • 1 replies
  • 0 likes
  • 959 Views
  • 1 replies
  • 0 likes

Can't log in

i can log in with my facebook account in the smartphone that i am using right now, but i have another smartphone and when i try to log in with the same method that i used in this smartphone, i have an error.. by the way, i tried creatig a password fo...

  • Newbie
  • i can log in with my facebook account in the smartphone that i am using right now, but i have another smartphone and when i try to log in with the same method that i used in this smartphone, i have a...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Downloaded songs not playing online

Every time I download songs from my one playlist, it shows the green downward arrow beside every track and the tracks play offline (Spotify on offline mode and data/wifi off). If I play them immediately after downloading. About 30mins later, none of ...

  • Casual Listener
  • Every time I download songs from my one playlist, it shows the green downward arrow beside every track and the tracks play offline (Spotify on offline mode and data/wifi off). If I play them immediat...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Spotify pauses every 10 minutes

I have Spotify premium and if I'm at home or on the go whend I play my Spotify it pauses about every 10 to 13 minutes. I'm the only one who listens to music on this account and kinda getting frustrated paying for something I have to start every 10 mi...

  • Newbie
  • I have Spotify premium and if I'm at home or on the go whend I play my Spotify it pauses about every 10 to 13 minutes. I'm the only one who listens to music on this account and kinda getting frustrat...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot access premium features on Android

I'm a premium family subscriber. I recently changed my cellphone and I'm not able to access premium features like adjusting quality and offline mode on my Android phone. I'm logged into my correct account.

  • Newbie
  • I'm a premium family subscriber. I recently changed my cellphone and I'm not able to access premium features like adjusting quality and offline mode on my Android phone. I'm logged into my correct ac...
  • ZullyB
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Spoyify uses data while listening online

Why is spotify using so much data . I only listen to downloaded music. I am 10 days into my billing cycle and so far it has used 100 megs. I am seriously thinking cancelling and switching to another streaming app. Does anyone else have this problem a...

  • Newbie
  • Why is spotify using so much data . I only listen to downloaded music. I am 10 days into my billing cycle and so far it has used 100 megs. I am seriously thinking cancelling and switching to another ...
  • Ibonsall14
  • Gig Goer
  • 1026 Views
  • 1 replies
  • 0 likes
  • 1026 Views
  • 1 replies
  • 0 likes

Solved!! Cant add songs to playlist or share songs

Since a few days ago I can't add anything to playlist or share any songs.. the menu comes up, I hit 'add to playlist' or 'share' and nothing happens

  • Regular
  • Since a few days ago I can't add anything to playlist or share any songs.. the menu comes up, I hit 'add to playlist' or 'share' and nothing happens
  • Joe
  • Community Legend
  • 765 Views
  • 6 replies
  • 0 likes
  • 765 Views
  • 6 replies
  • 0 likes

Chromecast bug

When I connect to my Chromecast, all of the other devices on my Wi-Fi network will show a notification about connecting to Chromecast. I'm using Android 4.4.4, and the device is a Motorola Droid Maxx. The two phone's that are doing this are a Samsung...

  • Newbie
  • When I connect to my Chromecast, all of the other devices on my Wi-Fi network will show a notification about connecting to Chromecast. I'm using Android 4.4.4, and the device is a Motorola Droid Maxx...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

New song doesn't start until app is "Open"

Does anyone else have the problem with the app where the next song doesn't start playing until you open up the app on your phone again? This is super frustrating! Help!

  • Newbie
  • Does anyone else have the problem with the app where the next song doesn't start playing until you open up the app on your phone again? This is super frustrating! Help!
  • Joe
  • Community Legend
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

Download Error

I have been using spotify for a while now. I keep all my songs downloaded so I can access them anytime.Today however, while looping a single song that had already been downloaded ages ago, for some reason I got a download error, saying i had my songs...

  • Music Fan
  • I have been using spotify for a while now. I keep all my songs downloaded so I can access them anytime. Today however, while looping a single song that had already been downloaded ages ago, for so...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Turn off and log out of the android app.

How do I turn off and log out of my android app? I read that from the main page I should select menu from the upper right and then select settings and then logout. I have not found any of these. Is the page with “Home” at the top the main page? I hav...

  • Casual Listener
  • How do I turn off and log out of my android app?   I read that from the main page I should select menu from the upper right and then select settings and then logout. I have not found any of th...
  • 524 Views
  • 0 replies
  • 0 likes
  • 524 Views
  • 0 replies
  • 0 likes