Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Songs not downloading all the way

Songs not downloading all the way

I'm a premium user in the US, and I'm having trouble with my Android Galaxy J3. The first issue is that many of my downloaded songs say that they are downloaded, but they only download for about a minute.

 

The second issue I have is that many of my artists aren't appearing, so I can't shuffle play on any of them. You can find this issue in:

Disappearing Music
 
 
I have 5+GB free and all my software is up to date. I have uninstalled and reinstalled as well as done:
[COMPLETE GUIDE] How to fix most Android issues
 
Daniel
 Daniel 
Reply
0 Replies

Suggested posts