Sound becomes distorted when headphones plugged in and screen is off

[kilashl]

Plan

Premium

Country

Canada

Device

Galaxy A03s

Operating System

Android 12

My Question or Issue

Since the last update on Android on September 1st (to UI 4.1), the sound becomes distorted when I listen to music/podcasts on my phone and the screen is turned off (sounds normal as long as it is open). I have tried 2 clean reinstalls following the guide on here, played with all the settings I could think of (volume, download quality, battery optimization, app permission), but nothing has helped in any way whatsoever. This does not happen when using Bluetooth or the phone speakers, it is exclusively connected headphones (I have tried multiple pairs). 

[Alex]

Hi there @kilashl,

Thanks for reaching out about this in the Community!

This sounds like the issue might be connected to the latest OS update, and if so - we won't be able to do much from our end.

Can you check if there is sound distorting when the screen is off when using another music or audiobook app. You can try it with a free radio app as well.

Keep us posted on how you get on.

[kilashl]

Hi,

I had not even thought of doing that, and after using a separate podcast player I had the exact same issue, so the problem has nothing to do with Spotify. Thank you for the suggestion, I'll try to figure out a solve on the android side of things.

[Eni]

Hey @kilashl, 

Thanks for getting back to us and letting us know. 

If you need a hand with anything else, the Community is here for you.