Spotify Connect Glitches about 12 seconds into each track.

[LeginKrik]

Plan 

Premium

Country

UK

Device

Samsung S20e

Operating System

Android

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi, I have recently purchased first HI Fi with integrated Spotify Connect. I am using phone to control this from the Spotify app. When using playback glitches for about half a second about 12 seconds into every track. Why is it doing this and how can it be fixed?

[Jeremy]

Hi there @LeginKrik,

Thank you for your post here in the Community. 

There's currently an idea - [All Platforms][Music] HiFi Quality - Lossless Streaming 16bit 44.1khz. We suggest that you head over to the idea and leave a +VOTE and Subscribe to the thread for any updates regarding this.

You can read more about what audio quality's we support here.  

Let us know if we can help you with anything else.

Take care!

[LeginKrik]

Hi, thanks for reply but does not address my problem of sound glitching as I described.

[Novy]

Hi @LeginKrik, 

Apologies for the confusion. 

Would you mind sending over a video where we can take a better look at what's happening? You can send a link to it or attach it using the Insert Video option in the post editor. 

This way we'll be able to investigate the behavior. 

Keep us posted.