Spotify Connect will not connect

[Fonda83]

Plan

Premium

Country

Device

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My spotify has worked flawlessly for the last couple of years. Recently, I've been having connection issues on both my phone & laptop. (I have a a galaxy 9 and windows 10 computer) When I hit available devices and click my echo it just says connecting.... and never connects. When I try to connect from my l laptop it does the same thing.

I've  uninstalled and reinstalled the app. Unlinked and linked the account. Unplugged and plugged in the amazon. Went back through the wifi connection process on the echo and nothing seems to be working. 

[Peter · Accepted solution]

Hey @Fonda83.

Thanks for reaching out to us about this. We'll be happy to help!

Have you tried installing the Amazon Alexa app on your Android device and performing a manual setup from there? If not, we recommend you do this (we were having the same problem in our office and this worked for us).

Let us know how it goes! If you need any more help, we'll be right here 🙂

[Fonda83]

I ended up chatting with spotify support and the issue has been resolved but the app is still glitchy. 

[Jemi]

Hey @Fonda83, glad to hear it worked out for your. 

If you feel something is still not right, we can help you out from here as well. If you feel there is something else, feel free to start a new topic. 

All the best! 🙂