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Spotify Offline for Samsung Galaxy SII does not work.

Spotify Offline for Samsung Galaxy SII does not work.

Hello,

My girlfriend's spotify offline mode does not work on her Samsung Galaxy SII, however when i tried it on my Phone, Galaxy S III (3) it works.

She has tried
Reinstalling
Redownloading
Logging on and off thousant time.
Rebooting phone thousands of times
Turning on and off internet connection.

How can we fix this problem?
And no support email to Spotify?

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