Spotify Premium Individual not available any more

[Kendalllicht]

I've had a Spotify Individual Premium account for a few years now for which I'm charged EUR 9,99 a month on my creditcard. I have a new creditcard since this month so received a prompt in my app that I need to update my payment method. Now however, only the Spotify Duo account is available for EUR 12,99. I don't want the duo account seeing as I live by myself and don't want to be reminded each month on my invoice by Spotify that my girlfriend broke up with me and I had to find a crappy new appartment to live by myself. I just want the individual account that I have been paying for for the past few years. Is this possible?

Plan

Premium Individual

Country

Netherlands

My Question or Issue

[Mario]

Hey there @Kendalllicht!

We're sorry to hear that. No worries, we're here to help.

We suggest that you try to update your payment method from an incognito window on a computer and using a different internet connection. 

If this doesn't do the trick, there's also a few other things we can try. We recommend following these steps:

1. Head over to this page. 

2. Click on Change plan. 

3. Choose Individual plan. 

Cheers - Let us know how it goes!

[Murderwolf94]

I have figured this out very easily. Seeing as I had the same problem and the robot responses are always the same I decided to tamper around and figured it out. 

1. Log in from this page with the circle at the top next to the three lines "if your using mobile"

2. Then click on the circle again, and then tap accounts

3. Then scroll down and the second thing you should see is your premium information which says premium individual.

4. Inside of that under your card information will say "update payment" click on that and enter your new card information "do NOT click on change plan"

5. After you enter your new card information you will get a notification from your bank or whatever you use indicating that $9.99 has been withdrawn and you now have your individual premium still even when it says that individual premium is unavailable to you