Spotify Premium won't work on Wifi - HTC One M8

[ghami7]

Ever since I upgraded to Spotify Premium, it won't work on wifi at all - error message "no internet connection" although my internet connection is fine. I had no trouble with Free spotify.

This is whether I'm streaming or downloading. Nothing works unless I'm using mobile data.

I've tried clearing the cache, logging out, deleting and reloading the app etc.

This is for HTC One M8, up to date, on Telstra network

[MattSuda]

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.