Spotify Radio gets mute every song

[belegdol]

Hi,

I am using the latest Spotify on a Google Nexus S phone. When I try to listen to Classical Radio while on the cellular network using headphones, Spotify will show that the song is playing but nothing can be heard on headphones. Pausing and resuming the song solves the issue, but only until the next song starts.

Is there a way I could capture some logs to help debug this?

[Liam]

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@belegdol wrote:

Hi,

I am using the latest Spotify on a Google Nexus S phone. When I try to listen to Classical Radio while on the cellular network using headphones, Spotify will show that the song is playing but nothing can be heard on headphones. Pausing and resuming the song solves the issue, but only until the next song starts.

Is there a way I could capture some logs to help debug this?

---

Hi, this is a known issue and has been reported in the bugs board.

There is nothing you can do but wait I'm afraid 😞

(Be aware that 4G and Spotify don't mix)

[Peter__]

Hey 🙂 

Would it be possible for you to try all of the troubleshooting steps and fill in the support template in the android troubleshooting guide? 

Also, does this occur whilst on WiFi and are you using a 4G connection?

Peter

[belegdol]

I am in the process of wiping the phone step right now.

I cannot say whether this is 100 % reproducible, but:

• when I am at work on cellular (no 4g, it is a GT-I9023) the problem happened multiple times
• right now I tested with wlan and no issue occured

I'll post the answers to the remaining template questions later.

[Peter__]

Okay 🙂

[Liam]

---

@belegdol wrote:

I am in the process of wiping the phone step right now.

I cannot say whether this is 100 % reproducible, but:

• when I am at work on cellular (no 4g, it is a GT-I9023) the problem happened multiple times
• right now I tested with wlan and no issue occured

I'll post the answers to the remaining template questions later.

---

I believe it has something to do with a dodgy mobile internet connection, and it not downloading a full correct file. Therefore Spotify can't correctly decode it, just it just plays silence. Could be wrong and probably am 😉

[belegdol]

Might be, my office is like a faraday cage sometimes. In that case, why would a pause/play sequence help?

[Liam]

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@belegdol wrote:

Might be, my office is like a faraday cage sometimes. In that case, why would a pause/play sequence help?

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It would allow the client to catch up and redownload a file?

Sometimes people can't get it to work until they reboot...

Liam

[belegdol]

Even if a pause was only for a split second? Sounds like a stretch, but well 🙂

[Liam]

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@belegdol wrote:

Even if a pause was only for a split second? Sounds like a stretch, but well 🙂

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Well, it was only a theory 😉

Liam

[belegdol]

You might be on to something. Incidentally my apartment is like a faraday cage too (what the hell are they using to build things here) so I can kinda reproduce the cell issue.

What I noticed now that it can occur multiple times in a row. Moreover, when Spotify is paused during such a bogus playback, the pause will effectively move the "cursor" to the beginning of a song (as a stop button would) as opposed to pausing properly.

If the bad connection theory is right it would mean that Spotify needs to have a check if a song has actually downloaded before attempting to play it.

Now, the remaining troubleshooting info:

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

No

Your device

Nexus S GT-i9023

Device’s Operating System

4.1.2 Jelly Bean

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

197 MB

Space left on your SD card (if applicable)

5.78 GB

Is your device rooted?

No

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

No

If you said "No", when does the issue not occur?

When using WiFi

My mobile Spotify version

E.g. 0.5.9.29

My desktop Spotify version (if applicable)

E.g. 0.8.8

My mobile provider and country

Orange Switzerland

My username

118482690

Do you have a Spotify (non-Facebook) login?

No

Are you logging in with Facebook or with your Spotify login details?

Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?

No